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01. How come your flight prices are cheaper than other OTA websites?
This is simply because we do not charge any markups or fee for using our services.
02. Am I guaranteed the lowest fares?
The fares displayed are provided by the airlines and do not include any additional fees payable for using Travelguru services. As such, you are assured of the lowest and best deals as applicable at the time of booking.
03. Can I book by calling your call centre?
No, we do not provide the option of booking tickets by calling our call centre. You would be able to book tickets only on the individual airline website. For any booking-related queries, please contact the airline you booked with.
04. Why am I being redirected to another website?
You would be redirected to the airline website for booking your flight directly on them. This is how we ensure you get the cheapest “web fares” that airlines promote.
05. What do you mean by "show combinations"?
‘Show combinations’ lets you filter different possible combinations of onward and return flights across different airlines (as well as connecting flights). You can then click on the individual airline links to book your flight directly on the airline website.
06. Why do I have to book my onward and return trips differently for combination flights?
If you select combination flights, you would be re-directed to the individual airlines’ site. [For eg – for a Delhi-Mumbai-Delhi trip, onward travel (Delhi-Mumbai) on Jet Airways and return travel (Mumbai-Delhi) on Kingfisher Airlines, you would be required to book individually on Jet Airways and Kingfisher Airlines websites.]
07. Are taxes and booking fees included in the prices that you show?
Yes, all prices shown include taxes and fees.
08. How do I cancel or change my flight reservation?
We only search the flights for you. If you want to change your booking you need to contact the airline partner where you bought your ticket. Our partners section has a compiled list of phone numbers and addresses of all airline partners we search.
09. There are a lot of search results. How do I find the best one for me?
You can use our filter box to show results as per your preferences. You can select or de-select airlines based on your own preferences. You can also filter according to flight timings, no. of stops and price.
10. Why does the airline website give me a different price than the one shown on Travelguru?
While we try to keep our prices always up to date, airline change fares frequently - in particular for flights departing within a few days. If you find any pricing issues on our site, please let us know and we will try to fix them as soon as possible.
11. What payment modes are accepted?
The payment mode accepted depends on the airline on which you are booking. In general, all airlines accept MasterCard and Visa and some also accept American Express and Diners Club. As an enhanced security measure, some airlines require an additional verification step – either Verified By Visa or Secure by MasterCard. When you are redirected to the airline page for making your booking, please pay attention to the payment modes available for you.
12. Who will be the merchant in my credit card statement?
Your credit card statement would reflect the name of the airline partner against payments made.
13. I know a flight exists but it doesn't show up on Travelguru. Why?
We try to be as comprehensive as possible but on a return flight you might have a number of possible combinations. Sometimes, we are unable to show you some flights due to a provider website being temporarily unavailable.
14. Can I search international flights on Travelguru?
Our priority is to provide a comprehensive search for the Indian market first. However, please check back often to get updates on addition of flights on Travelguru.
15. Are international credit cards accepted?
Some airlines accept International credit cards for payments. Please check for the icon 
in the ‘filter’ column to know which airlines accept International credit cards.
16. What does metasearch mean & how do I benefit from it?
Simply put, a metasearch engine will check and display data from several airline websites simultaneously in order to find you the cheapest available fares. We’ve used the metasearch technology to get you the best deals and prices from all airline partners, thus enabling you to search, check & compare every possible flight combination across all airlines at one place.
17. Who powers your metasearch technology?
Travelguru’s flight booking engine is powered by iXiGO.com®, the award winning meta search engine available on the internet and mobile. iXiGO searches across multiple airlines and finds the best deals for travelers.
18. Why is Travelguru using Metasearch technology now?
The airline industry is in a state of change. Airlines now have introduced “web fares” – a web fare is a fare that an airline sells on its website which is much lower than what is sells through travel agents. With the increased rollout of web fares by airlines, we realized that customers who booked through travel agents – whether online or offline – were paying more than if they booked on the airline website direct. Hence we decided, in the interest of our customers, to use metasearch technology to ensure that they can book web fares on the airline website direct, hence saving costs.
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