Imperial Heights Resort

1 Star  

Khanyara, Dharamshala, Himachal Pradesh - 176 218

Starting from Rs. 6,867
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Imperial Heights Resort, Dharamshala - Guest Reviews & Ratings

2.8/5 Average
(Based on 4 reviews)

75.0% of our customers recommend this hotel.
All reviews displayed below have been submitted by customers who stayed at this hotel.

Average Guest Rating

  • 15
  • Room Quality (2.8)
  • Service Quality (2.8)
  • Dining Quality (2.8)
  • Cleanliness (2.8)

Imperial Heights Resort - Individual ratings and reviews:

ARJAN from JALANDHAR, India recommends this hotel - Posted: 11 Dec 2012

4

Really liked the hotel however it is bit expensive for what we get as per the price.

  • Room Quality: 4/5
  • Service Quality: 4/5
  • Dining Quality: 4/5
  • Cleanliness: 4/5

SAMRAT from Faridabad, India does not recommend this hotel - Posted: 03 Jun 2012

1

Housekeeping was horrible. Unclean balcony with black dust sticking to our feet, no foot mats. There was no separate hot-cold water line for rooms. Only very hot or cold water was available at any point of time. Rooms were stinking and not properly cleaned and only one towel for a double bedroom, additional one given only on demand. Room service was very slow, had to remind thrice on most occasions. We had the worst stay ever. Its not at all a 3 star property. No basic amenities, no power backup, frequent power cuts, the mug given to us was broken, you can switch on either tv or fridge as there was only one socket to connect. no proper illumination / lighting in the room, the upper floor rooms were the worst as they were so hot that you cannot sleep there, so we shifted to rooms downstairs, the rooms are not airy and last but not the least the manager of the hotel Mr. vinay was so arrogant and egoistic and temperamental that he never wanted to listen to the customer, he never listened to our problems and spoke harshly and rudely with our entire family of 4 adults and 3 children, we will never recommend this hotel to anyone, people dont waste your money and your valuable time in this hotel, not at all worth staying, terrible experience, anyone wants to know more can email me anytime, totally unsatisfied with the hotel managers behaviour, we have the hotel videos and images also which shows what kind of hotel it was. i can email anyone who wants it, the owner of this hotel Mr Rana has his number switched off all the time, it might be that the the manager must have given us the wrong number of the owner in order to save his job. THis place is a totally waste of money, dont ever go there, there are no road that leads to this hotel, there is a broken road and is inside a village and it took one hour for us to find this hotel, not at all worth staying here, anyone visiting dharamshala and mcleodganj should stay in naddi and only in naddi, the best place and the highest point in mcleodganj and dharamshala. If anyone doesnt believe me, do call msg n email me and i can send videos and images to that person. Please please please dont stay here, not at all worth the stay. u will waste your hard earned money. dont go with their website, looks are always deceptive, this is not a good place to stay, still anyone wants to try please try and u will experience what i had experienced here, u will waste your money.

  • Room Quality: 1/5
  • Service Quality: 1/5
  • Dining Quality: 1/5
  • Cleanliness: 1/5

JAYESH from SURAT, India recommends this hotel - Posted: 11 Nov 2011

3

The guest has not left a written review for this hotel

  • Room Quality: 3/5
  • Service Quality: 3/5
  • Dining Quality: 3/5
  • Cleanliness: 3/5

MAYURKUMAR from SURAT, India recommends this hotel - Posted: 11 Nov 2011

3

The guest has not left a written review for this hotel

  • Room Quality: 3/5
  • Service Quality: 3/5
  • Dining Quality: 3/5
  • Cleanliness: 3/5