The Grace Hotel

3 Star  

Airport Zone, Delhi - 110 037

Starting from Rs. 1,648
Choose Dates

The Grace Hotel, New Delhi - Guest Reviews & Ratings

2.0/5 Average
(Based on 1 review)

None of our customers recommend this hotel.
All reviews displayed below have been submitted by customers who stayed at this hotel.

Average Guest Rating

  • 15
  • Room Quality (3)
  • Service Quality (1)
  • Dining Quality (1)
  • Cleanliness (2)

The Grace Hotel - Individual ratings and reviews:

CHINMAYA from PUNE, India does not recommend this hotel - Posted: 24 Feb 2012

2

LOCATION : The location of the hotel is in the interior. It's located on the 4th lane of the Mahipalpur extension road. Even though there is a Metro station nearby (1 km away) the only way o reach it is on Foot. The only good thing about the hotel is the fact that it is relatively closer to the Airport. FRONT DESK : The most unprofessional Hotel front office executive I have ever seen. When I arrived at the hotel and presented him my booking voucher, he said there is no reservation as such. He assigned me a small dingy room which was not actually the kind of room (Super Deluxe) that I had booked. This was a room that was actually much smaller and was more of a small extra room to handle over booking conditions in the hotel. He did that even though there were a lot of vacant rooms present. I was assigned the room after the housekeeping cleaned it. Another example of careless attitude. That was the smallest Hotel room I had ever seen. The very next day I threatened to cancel my stay and he immediately shifted me to a much bigger room without any extra charges. DINING FACILITY : Non Existent. They don't have a proper Kitchen and a restaurant. When you order for food, they get it from a nearby terrible restaurant named "Pakwan".And your food reaches you nearly 1.5 hours after you have ordered. The breakfast is also mediocre and unhygienic. ROOM : The second room I was assigned was relatively better. Few things worth noting were the non functional TV remote, the AC that made rattling sound all night long and of course the door that did not shut properly. Bathroom was decent, but then people sleep in Bedrooms and not Bathrooms.The mattress was rough and the quilt smelt bad.The cupboard was also without a lock. FINAL VERDICT : It is an absolute waste of your hard earned money. There are close to 200 hotels (good and bad) to choose from in the same locality. If you are planning to stay in Mahipalpur, remember you have 200+ options there. Never even dream of booking a room in the Grace Hotel. You will regret it like me.

  • Room Quality: 3/5
  • Service Quality: 1/5
  • Dining Quality: 1/5
  • Cleanliness: 2/5