Hotel Surya

3 Star  

Circular Road, Shimla, Himachal Pradesh - 171 003

Starting from Rs. 3,922
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Hotel Surya, Shimla - Guest Reviews & Ratings

3.9/5 Good
(Based on 25 reviews)

88.0% of our customers recommend this hotel.
All reviews displayed below have been submitted by customers who stayed at this hotel.

Average Guest Rating

  • 15
  • Room Quality (3.8)
  • Service Quality (3.8)
  • Dining Quality (3.9)
  • Cleanliness (3.6)

Hotel Surya - Individual ratings and reviews:

CHANDRAKANTA from KOLKATA(CALCUTTA), India recommends this hotel - Posted: 11 Mar 2013

3

Room was very small in size and there was nothing for keeping the dresses and garments.Room was suffocating.No fan was there in a air tight room and thus the staying was not so comfortable.The TV was totally in bad condition.we are not properly served by the wauters during dinner on 06.03.13.We are told to wash our hands after dinner going to wash room insted of giving us wash boul that was given on previuos day.We couldn't take our dinner at the hotel restaurant it sel because of there was a party and the restaurant was booked and we had to bear a music and noise in very loud voice and even after locking the door from inside couldn't save us from noise pollution and disturnabce.This type of nuisance doesn't suit with the paece and tranquility of a hill station and the Himalayan range.The room service was not good & promt and we had to wait for a long even for drinking water geeting supplied at room.Anyway,the location of the hotel is good and near to mall road.We couldn't enjoy properly our honeymoon staying at Shimla.

  • Room Quality: 2/5
  • Service Quality: 3/5
  • Dining Quality: 2/5
  • Cleanliness: 3/5

AMRESH from GHAZIABAD, India recommends this hotel - Posted: 24 May 2012

5

The hotel is very nice,I've alloted the Room No.109, was neat & Clean but not more specious for family and window was facing on a wall.Water Stopper was removed from Bath Tub,for saving the water as per manager told. Housekeeping is very good.Room service is also very good. Hot water is available only 7-8 am & 7-8pm only. The complimentary Breakfast is served very good.

  • Room Quality: 4/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 4/5

SANJAY from INDORE, India recommends this hotel - Posted: 19 Mar 2012

4

good hotel

  • Room Quality: 3/5
  • Service Quality: 4/5
  • Dining Quality: 4/5
  • Cleanliness: 4/5

MADHUR from NAGPUR, India recommends this hotel - Posted: 13 Jan 2012

4

The rooms at the hotel were average as there were patches kept opened with insects roaming inside out. Staff at the hotel was good and cooperative. Food was excellent with varieties. Hotel maintained their cleanliness inside around their surroundings.

  • Room Quality: 3/5
  • Service Quality: 4/5
  • Dining Quality: 4/5
  • Cleanliness: 4/5

KANNAN from CHENNAI, India recommends this hotel - Posted: 12 Jan 2012

3

The staff behavior of the hotel was good, Over all it was not good stay at the hotel. I may not recommend this hotel to my friends for future bookings as it was a below average hotel.

  • Room Quality: 3/5
  • Service Quality: 3/5
  • Dining Quality: 3/5
  • Cleanliness: 3/5

BRAJESH from NEW DELHI, India recommends this hotel - Posted: 11 Jan 2012

4

I had booked Hotel Surya in Shimla on X'mas. It was a really pleasant stay there. Hotel is quite clean & neat, staff is good. I reached hotel around 6AM in the morning after night long journey and they were courteous enough to provide me the room despite the busy season although check-in time is 12PM.

  • Room Quality: 4/5
  • Service Quality: 5/5
  • Dining Quality: 4/5
  • Cleanliness: 4/5

RAJA RUKMAN JEET from NEW DELHI, India recommends this hotel - Posted: 30 Dec 2011

5

Hotel is good. Please dont go with reviews pasted on some websites regarding Hotel Surya, staff is caring & helping. Dining area and food is best of all. Location is also good.

  • Room Quality: 5/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 5/5

SANDEEP from NEW DELHI, India recommends this hotel - Posted: 05 Dec 2011

3

The hotel does not look like a three star property, There is no carpet in the room and everytime when you come out from washroom the floor will get wet and look dirty. There is no heater facility available in the chilled and if you ask for it then they will charge seperately for this. No power backup for electricity even not for lift also. My Experience is average.

  • Room Quality: 3/5
  • Service Quality: 3/5
  • Dining Quality: 3/5
  • Cleanliness: 3/5

NIMISH from RAJKOT, India does not recommend this hotel - Posted: 30 Oct 2011

2

This is a bad hotel. Quality of rooms is good but service is bad.

  • Room Quality: 4/5
  • Service Quality: 2/5
  • Dining Quality: 2/5
  • Cleanliness: 1/5

MR. HARJIT from MUMBAI(BOMBAY), India recommends this hotel - Posted: 19 Aug 2011

5

The staff were very helpfull and gave us a very warm welcome. The 2 nights we stayed there was very pleasent and will definatley come again. The food at the resturant was amazing and highly reccomended!

  • Room Quality: 4/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 5/5

PRASHANT from MUMBAI(BOMBAY), India recommends this hotel - Posted: 27 Jul 2011

4

The hotel is located in a nice area and the staff behavior is also nice. It was a nice experience with this hotel. if ever I would recommend this hotel to all my friends and family.

  • Room Quality: 4/5
  • Service Quality: 3/5
  • Dining Quality: 4/5
  • Cleanliness: 3/5

MR. PRAVIN KUMAR from MEERUT, India recommends this hotel - Posted: 25 Jul 2011

5

STAY IN HOTEL SURYA WAS VERY GOOD.....THERE WAS NO PROBLEM IN STAYING IN THE HOTEL. ALL THE STAFF MEMBERS OF THE HOTEL WERE GOOD. THEY WERE ALWAYS THERE FOR ANY KIND OF SERVICE.

  • Room Quality: 5/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 5/5

SREENATH from India does not recommend this hotel - Posted: 07 Jul 2011

2

i will never suggest this hotel to any one. The Manger of the hotel is such an irresponsible and culture less fellow. Anyway the room was OK so we didnt mind much about other things...

  • Room Quality: 4/5
  • Service Quality: 1/5
  • Dining Quality: 1/5
  • Cleanliness: 2/5

SUDHIR from BENGALOORU(BANGALORE, India recommends this hotel - Posted: 06 Jul 2011

5

Very close to Mall Road. Parking was available. Good Food. Good Room Service, Friendly Front Desk A bit confusing to locate rooms

  • Room Quality: 5/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 4/5

SUDIPTO from MUMBAI(BOMBAY), India does not recommend this hotel - Posted: 30 May 2011

2

The quality of the hotel is bad. Nothing to add.

  • Room Quality: 2/5
  • Service Quality: 1/5
  • Dining Quality: 3/5
  • Cleanliness: 1/5

NITIN from NEW DELHI, India recommends this hotel - Posted: 23 May 2011

5

Hotel Surya, Nice hotel for family, located very close to Mall Road (just 10 mins walking). Room Service was good, Hotel Staff was quite friendly & helpful. Parking is also available. Restaurant at hotel's terrace (8th Floor) is beautifully designed. Me & my family had thoroughly enjoyed our stay. Wud definately Recommend this Hotel for its excellence in Service.

  • Room Quality: 4/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 4/5

SAHILJEET from BENGALOORU(BANGALORE, India recommends this hotel - Posted: 18 Apr 2011

5

Hotel was pretty good.n had a excellent stay at hotel surya.staff was good specially prem the staff was very kindly to us ......

  • Room Quality: 4/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 4/5

TRILOCHAN RAO from NEW DELHI, India recommends this hotel - Posted: 11 Apr 2011

4

PLUSES: (i) VFM; (ii) Location (iii) Room options to suit varied pockets & needs; (iv) Travel services; (v) Quality of room - GIVEN tariff; (vi) 20+ yr. old property, 60 odd rooms and has a short-cut to the popular 'Mall Road'. MINUSES: (i) Hot water supply not 100% reliable which it needs to be for Shimla's climate; (ii) Inadequacy in etiquette while dealing with guests (they are NOT impolite or rude, but definitely need soft skills training - the "Ps and Qs" matter to anybody & everybody!; (iii) Inadequacy in guest/customer-orientation & sensitivity from the management - often, it is the small things you take care of that make/break an impression; (iv) Breakfast, while ok in spread, can be significantly improved in taste by reducing oil & salt - overtly greasy 'bhaturas' and 'chole' kills many a hungry appetite for e.g.(!), and likewise, serving juice that tastes more like squash may cut costs, but the actual impact on customer retention and brand-build is actually detrimental; (v) Lack of absolute basics like shower-curtains messes up the entire bathroom; (vi) House-keeping does not replace or provide toilet rolls adequately despite reminders - whereas, a good hotel should not need a single reminder. OVERALL, Hotel Surya is highly recommended IF, one is looking at financial impact conservation. So if one would like to be budget conscious, this is ONE OF THE BEST that Shimla can offer. If however, you are flexible, you may want to consider other options!

  • Room Quality: 4/5
  • Service Quality: 3/5
  • Dining Quality: 4/5
  • Cleanliness: 4/5

PRASHANT from NOIDA, India recommends this hotel - Posted: 24 Aug 2010

3

The guest has not left a written review for this hotel

  • Room Quality: 3/5
  • Service Quality: 3/5
  • Dining Quality: 4/5
  • Cleanliness: 2/5

ASHESH from Delhi, India recommends this hotel - Posted: 19 Jun 2010

3

The guest has not left a written review for this hotel

  • Room Quality: 3/5
  • Service Quality: 3/5
  • Dining Quality: 3/5
  • Cleanliness: 3/5

MR. KETAN from AHMEDABAD, India recommends this hotel - Posted: 01 Jun 2010

5

Really very good.

  • Room Quality: 5/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 5/5

MR. KETAN from AHMEDABAD, India recommends this hotel - Posted: 01 Jun 2010

5

Very good and room also very nice and clean.

  • Room Quality: 5/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 5/5

MR. PRAGNESH from AHMEDABAD, India recommends this hotel - Posted: 01 Jun 2010

5

Good.

  • Room Quality: 5/5
  • Service Quality: 5/5
  • Dining Quality: 5/5
  • Cleanliness: 5/5

MANISH from GURGAON, India recommends this hotel - Posted: 12 Feb 2010

3

HOTEL STAFF IS OK BUT WATER SHORTAGE AND ELECTRICITY PROBLEM.

  • Room Quality: 3/5
  • Service Quality: 3/5
  • Dining Quality: 3/5
  • Cleanliness: 3/5

MEHUL from MUMBAI(BOMBAY), India recommends this hotel - Posted: 09 Jan 2010

4

Good Hotel to stay

  • Room Quality: 4/5
  • Service Quality: 4/5
  • Dining Quality: 4/5
  • Cleanliness: 4/5