Well I'd like to attribute credit to the location and the build of the house, the property is in Manali and very well maintained with clean washrooms and a wooden make and build, however the only aspect that it lacks in is the service. Givin the helper his due credit the property needs more than one person to manage guests and other aspects associated to its upkeep. My request would be to negotiate harder with the property owner since the property should not sell for more than 8-9k a night for the entire space, given the level of service there is to it. There is a lot of scope for improvement in the areas of A. Keeping linens clean. B. Keeping towels clean. C. Keeping toiletries handy. D. Equipping kitchen with basic food items. E. Professionally trained staff. F. More frequent visits by the owner to the property to ensure that things are tidy and neat G. Clean refrigerators H. Lighting within the house etc I hope these points are taken well care of as there are several other cottages in the vicinity that offer better value for the money that rockwood provides. All the best to the team!