The Front Desk staff attitude is extremely poor. I had to wait for 45 minutes in the lobby just to check-in. Then, once I got the room, I proceeded for shower, I realized that there was no hot water. I was running late, so I continued anyway and complained to the front desk people. But nothing changed as even the next day, there was no hot water. Even the breakfast was sparse. It took the staff 10 minutes just to get me a fork. They didn't provide forks at any table and all the people were complaining regarding the same. Would recommend STAY AT YOUR OWN RISK. There are many hotels in Shimla, you can try any one of them.