The Trident Hotel, Agra is a superb, international, five-star resort hotel with green, immaculate, landscaped grounds, and interiors finished in beige marble and cream colours which make for a bright, uplifting environment and pleasant atmosphere. We would return to this hotel without question. The photos in Trip Advisor and other hotel websites, such as Booking.com, Hotels.com, are accurate and worth looking at.
We found all the staff whom we encountered pleasant, helpful, courteous, cooperative and responsive. We visited during the period of demonetisation, the withdrawal of old Rs500 and Rs1,000 notes, and the introduction of new Rs500 and Rs2,000 notes. The hotel was cooperative and helpful in exchanging a limited amount of foreign currency daily so that we did not have problems with having adequate local currency during our stay.
We were assigned the type of room that we had requested in our reservation, except that it was on the ground rather than the upper floor (of two levels). We could hear the occasional sound from the occupant above but nothing problematic. Very little noise entered from the corridor. By being in the middle of the wing, other people tended to walk away from the middle to shorten their walk to an exit.
Rooms are arranged along three of the four sides of the hotel and on either side of a carpeted corridor. Depending on which side your room is, you will have a Pool (inner quadrangle) View or Garden (outside lawn) View. The windows of our Deluxe Room faced out towards the lawn at the back of the hotel, were double-glazed, and had privacy and room-darkening curtains. Both the mattress and full pillows were very comfortable.
The modest-sized room had a safe in the closet, a parquet floor, and a sitting area with an area rug, an easy chair and a small table. The circular work table conveniently had international power points beside it. The free standard WiFi worked well for e-mail and Internet browsing, so we found no need (upon first logging on) to select high-speed WiFi and having to pay a supplement for this service.
The bathroom had a full bath with both a telephone (hand-held) and a wall-fixed shower head. Toiletries included solid soap, shampoo, conditioner, body wash, sanitary bag and shower cap. The hot water worked well.
Housekeeping was reliable and thorough, and provided bottled water. Staff worked quietly with the door closed of the room being serviced (the sausage-like cushion hanging from the inside of the door is used to keep the door ajar as housekeeping services the room).
Breakfast (7 a.m. to 10 a.m.) involved a sumptuous buffet of both Indian and western dishes (some, such as eggs or items from a menu, cooked to order), hot and cold, savory and sweet, including fresh and dried fruit, cereals, yoghurts, pastries, juices, coffee, tea, etc. Some dishes were varied from day-to-day which provided added variety. You should find it easy to select items to your taste; those which had run out were promptly replaced. The bright, spacious dining area had floor-to-ceiling picture windows which looked out to the pool area. Staff were extremely courteous, helpful, attentive and responsive. A rack at the main entrance held a limited number of English language newspapers available if you did not arrive too late. One could also eat on the outside patio.
Auto rickshaws and drivers wait across the road from the main street entrance to the hotel. When we needed a car and driver to take us to Jaipur, we were pleasantly surprised when hotel reception arranged this service with an outside provider at the standard commercial rate for foreigners (we already knew the price range), that is, they did not overcharge.
Note that the location of the hotel as shown on Google Maps was wrong at the time of our visit and perhaps still is as it remained so for months after our return home. The hotel is situated very near the intersection of Fatehabad Road (not practically walkable for lack of footpaths-sidewalks, broken and irregular surfaces, and randomly parked vehicles of all types) and Taj East Gate Road. You can pick out the hotel from above on the Google map as a rectangle with a smaller blue rectangle inside, which is the pool.
You can walk from the hotel to the Taj Mahal (about a mile away): turn left as you leave the front gate of the hotel; turn left and walk across the vacant lot (at the side of the hotel parking area) to Taj East Gate Road (which has been modernized and has paved footpaths-sidewalks) and continue left up the street.
As you proceed you will pass the Radisson Blue hotel (set back from the street) and reach the Taj Mahal East Gate Ticket Office (also set back from the street). Buy your tickets here which, with the cost of foreigner (non-Indian) admission, provides you with a free bottle of water and white shoe covers (hotel reception also has them) to put over your shoes when you visit the Taj Mahal edifice itself (collect these from the counter in front of you as you walk toward the exit of the ticket office).
You will be approached by guides offering tours, and have the option of riding to the East Gate entrance. We continued strolling left long the street as the remaining distance was short and we enjoyed walking. You will pass the Oberoi Amarvilas hotel and reach the East Gate where you will have to pass through security screening before entering the grounds leading to the Taj Mahal itself.
A few minute's walk to the right of the street entrance to the hotel is a McDonald's. It faces Fatehabad Road, in the gloomy, mainly empty TDI Mall (next to which is another, unfinished, multistorey building). The McDonald's is popular with locals.
There is air-conditioned Kesar restaurant, with menus in English, directly across the street from the McDonald's (be careful crossing if you go). Priya air-conditioned restaurant, also with menus in English, is a 2-3 minutes walk up the road from Kesar towards town. Kesar was a bit cheaper; however, both were reasonable with good service during our visits; we found them acceptable. They were more reasonably priced compared to the hotel restaurant, which we did not patronise during our stay for that reason.
We are very thankful to our friends with whom we stayed here! The premises is expansive; unique among hotels weve visited with such large green area, used for organic vegetation. Right from our arrival, Hospitality, Interest & Professional attention shown by staff was outstanding in every interaction from Check IN to Check OUT; be it facilities brief, showing us around the premises/ kids corner/presenting pride of Hotels green cover (A big Plus for this property ) is very commendable.
There was also entertainment like Puppet/Magic shows, Astrologer, Pottery Spinner etc at the facility (perhaps for a special occasion?). A Wonderful Stay, inspiring us to plan stay in future again!
In particular, would like to express Sincere Thanks to, the sisters Ms.Navpreet/Ms.Tanpreet (during Check-IN/Out process), Mr Yash Bamola & Chief Chef Mr. Arun Mathur for his special interest / attention to us (& his staff, both at our dinner & Breakfast), who All together did everything possible to serve with great interest & Delight, Food was great, Hotel chefs Spl sweet; Beetroot Halwa! ; Excellent Hospitality!
Kudos to Oberoi/Trident Mgmt Training for grooming excellent Hotel Mgmt Students! Learnt that Yash is a STEP Program Trainee from Oberoi/Trident Management course , we were very impressed with his personality & professionally kind gestures exhibited while serving us with great pride. Our Special wish to Yash & other Trainees that served us with delight, for success in learning such great traits & a flourishing career!
Tanpreet took great interest in showing us around the beautiful gardens, even made me get a feel of a young student & taught some quick skills at Origami (in their Kids zone)!!! We are thoroughly impressed with the staff, property, engagement with guests and Services; Truly Top Notch; in-fact first such experience among many reputed hotels we have stayed-in.
Also Thankful for goodies from staff, Gooseberries (which Chef specially informed us to carry from their specialty premises garden!) & our check-out gift from friendly staff!
Some Guest Tips:
We used our time in the weekend to explore the place inside-out . Guests should Enjoy the facilities & hospitality extended by Trident staff & take time to relax when possible. Plan good time as you retire for the day to explore facilities inside this really beautiful hotel.