This hotel stood out as being by far the worst on our trip. We only stayed one night but it doesn't take long to work out that this hotel needs to work hard in several areas to meet (reasonable) customer expectations.
The first thing that struck us was that the staff on duty in the massive reception area didn't seem the slightest bit interested in their guests. This became an issue when we couldn't get onto the wi-fi. The best they could offer was "try later, it's busy". The wi-fi was terrible - only accessible at Reception, and even then it got overloaded very quickly. A very frustrating experience. It also isn't a great look for your hotel, having lots of frustrated looking guests clogging up your reception.
The corridor to our rooms was very forbidding, dark, with a low ceiling and featureless except for big, heavy wooden doors - like something out of a French Arthouse movie or a Stalinist mental hospital.
The rooms were OK, with large windows, but the lighting was really weird. Low wattage bulbs and no main room light.
We stayed in 324/325. Both rooms had very aggressive flushes on the toilets - ours actually slopped up and out of the bowl it created such a vortex of power!
We couldn't get the TV to work.
The food menu was a joke. Prices were up to 2-3 times higher than we had paid in other Indian hotels - e.g. soft drinks at around Rs200.
Fortunately, the hotel is conveniently situated opposite McDonalds so we treated the kids to a Western style dinner that cost us not much more than the cost of 4 portions of rice at our hotel.
Breakfast was included in our package. This was a bit of a shambles. Food kept running out so it was difficult to get your food, sit down and eat it. Although it is a small point, the little jam pots symbolise everything that is wrong with this hotel. Every single pot of jam failed to peel open. Every time the loose corner ripped off before revealing the contents of the pot. We laughed (and cried) as we dug around with forks and blunt knives trying to extract some jam!
This hotel has the ability to be a decent one and most of the issues shouldn't be too diffcult to fix (with a bit of investment). At the moment though it is failing in so many aspects that you'd struggle to find a reason to stay.
We stayed in this hotel for New Year's Eve as part of a larger tour of India. On first impression the room was great as it was massive! However we soon realised that certain things did not work, such as the shower had no hot water and the room was so big it was cold! I asked for a heater, which they brought us after about an hour but this tripped the electric in our room as it was so old.
There was a good selection of food but it wasn't the best in quality. There was a dj in the adjacent room who was playing music really loudly but no one was in there - seemed a bit strange. I think it was supposed to be a party for New Year's Eve but the people in the hotel clearly didn't want this. There was loud music (and it was very loud) playing all night from outside our window which I realise was due to it being new year, but it was so so loud! We could hear other guests complaining about it in the corridor.
Over all not he best experience, considering how amazing the Taj Mahal is that we came to see in Agra.
The hotel staff is awfully untrained in hospitality and do not have any idea about how to treat customers.
There was no welcome at the hotel entrance. The checkin process was mechanical.
We checked in at around 4 PM. There was no hot water in the bathrooms. The intercom was not working. After repeated calls to front desk, one guy was sent to the room, who had no idea about the problem. He left promising that he will send another expert. Nobody came.
Meanwhile, we went out for a couple of hours and told the staff to get the repairs done.
When we came back around 7 PM, the situation was same. Noboday had even bothered to check the problems.
We called up the front desk. Regarding hot water, the reply came that the boilers were switched off and they will immediately switch it on. They had the audacity to ask whether, we plan to bathe at that time....
The technician came to the room, checked hot water. But, still couldn't fix the intercom. He again left saying that he will check the intercom from the central system and he will come back and confirm if its working.
But nobody came.
There was no coffee sachet in the room. They refused to give it and said that they only keep tea in the room.
We were fed up by then and thought of just spending the night & leave.
During checkout, we confronted the reception staff. They were least bothered.
They didn't even let us contact the hotel manager.
Please stay away from this awful place!!
OMG! When you see these hotel, is like ok looks like a heritage hotel, with a nice facade in the middle of Agra, the reception area is decent and you kind of have this heritage (but brand new) feeling. The first problem we encounter was the PostNet machine was not working properly, they swiped the card like 4 or 5 times and the machines shown "try again" they accused us that was our credit card but it's not is their PostNet machine and they should find a solution, which at this point they were not interested at all to do it so.
The hotel facade of lies ends when you enter to the elevator, dirty, the floor all chip off, horrid, at the 4th floor (when our room was) the interior has nothing to do with the hotel, look like a budget hotel, the room the same, I felt like in the cartoons that enter to a fancy place and all of the sudden a cardboard fall off and you see what actual is (rubbish place). Is better to stay in the four seasons near by or a cheap hotel but at least you're prepare and you pay for what you see. The staff of the most horrid, impolite, with no regards of anything, even the manager they don't care about the customer
We arrived into our room. Decoration seems good but very old and toilet & shower does not work. No wifi in the rooms and every body should use internet at the lobby, it was very slow & disconnected. No good breakfast, No hot water for shower