I have stayed at this hotel 3 times before also and always had a reasonably good experience overall. But, our (myself and my wife's) recent stay was quite terrible. The electronic door key did not work during the entire 2 day stay and everytime, we needed to get into the room, we had to take one guy from reception with a metal key. This was quite inconvenient and time consuming. Food quality has deteriorated considerably and nothing was up to mark including the breakfast spread. The idlis were very hard and the sambhar quite watery. Room was spacious but cleanliness was quite shabby. Staff was quite unresponsive for every request. This hotel is not in my recommended list anymore!