No fruits in breakfast?
Wed, 25 Jan – Thu, 26 Jan (1 Night) | 1 Room | 1 Guest
No fruits in breakfast?
(based on 406 reviews)
Hotel looks old and dilapidated. It is located at the crossroad of major traffic streets leading to lots of noise. The property has added on space over the years resulting in quite a cramped space and haphazard layout.
The hotel is fine, good restaurants and good position in the old city but at the same time too expensive for what we got. We booked a suite for four people and only had two single beds and landed up having two mattresses on the floor and although it was holiday time there seemed no real management on offer. I would return however but with a better deal and more professional service.
Absolutely horrible experience! Room assigned to us had walls covered in damp, whole room was stinking of damp. And even the bed sheet were wet as a result of dampness in room! This room was far from habitable. Unless you want to die of pneumonia, never go to this hotel. To top it all staff members have serious attitude issue and have absolutely no concept of service. So unless you aim for physical and mental tourture, this place is not worth it at all. When I complained about the room, rude staff member was pretty indifferent to the distress customer is facing. He point black replied, saying hotel is full and there are no room available! I was adamant that we are not staying in that damp room. To this another staff memeber intervened and said, "You'll have to pay more if You want a damp free room!" This is atrocious! I told him that when you advertised room on internet you didn't mention that for x amount of money I will be getting damp room and for damp free room you have to pay y amount. It just seemed that they were sitting there to loot people. They purposely will give a non-habitable, damp room to customer and then compell them to pay more money later. Staff member was absolutely indifferent to this and said without paying more they won't change my room. I was very much concerned about my parters health and hence, paid more to get dampfree room. The new room assigned to us had no towels and when I went to reception again to get some towels. Staff member rudely told me why did I come downstairs and why didn't I call. He literally made me feel that it was all our fault. Overall, experience here was horrible. We will never stay here and will recommend everyone reading this review to stay away from this place. While reading few other reviews it has become evident that we are not the first ones facing this trouble with damp room and staff member's attitude. Which also, clarifies that management of this hotel is completely disinterested in customers complains, suggestions or reviews. They have not bothered to repair or at least stop assigning such room to any customer. I just feel cheated to have paid 132 which is not even worth 10. Never again at this place for sure!
First The Good - This hotel has nice staff who are always happy to help (Thank you especially to Monica!) The decor is in the main, charming and someone has tried hard with the interior design aspect of this hotel. It has character and nice little nooks downstairs (sadly, inside only) where you can sit with a book. The older rooms we saw were large and comfortably furnished, whereas those in the newer wing were much smaller - but less tired. Thought has been given to the rooms - magazines and books provided, plus a minibar. Our room staff were friendly and obliging. The hotel offers a welcome alternative to the modern chain hotels in the area. The shop sells quality products and the prices are not inflated. There is a beautiful museum of local textiles upstairs which is well worth a visit. Reception staff (indeed all staff) are very helpful and arranged for us to be taken care of by a wonderful local rickshaw driver called Salim. We cannot recommend him enough. This man looked after us and drove us around for shopping and sightseeing and I don't know how we would have managed without him. If you need his number, please PM me. The Not So Good - When we arrived we were shown to one of the 'cellar' rooms (already described by another poster in a previous review. ) This room stank of damp, had not been aired and had no windows. The hotel should not be trying to use this space as an acceptable room and we rejected it immediately. To his credit, the helpful receptionist found us a large upstairs room in a very short time. Although comfortably furnished and tidy, our room needed a good clean. Floors looked grubby and this was confirmed when we wiped up a spillage from the floor and the tissues came up black. The cream coloured sofa covers needed a wash; the bathroom was in need of refurbishment and had seen better days. There was almost no storage, save for a small cramped and not very clean looking metal locker and no drawers at all, so we could not unpack. Walls downstairs and in the rooms were plastered with gloomy black and white MG family portraits to the point of overkill; External windows in our room were frosted and none of the windows could be opened as there are anti-pigeon devices on the windowsills outside in addition, the little indoor pool was not much more than a large pond and did not look very clean. The entire area around the pool could do with renovating. A great disappointment came when we tried to book for the Spa. This is advertised all over their website and part of the reason we had chosen the hotel. We were told that the spa was no longer operational. Despite this, it remains on the website - which is an inexcusable misrepresentation. Food - we were at a loss to understand the rave reviews. Food was entirely vegetarian and tasteless, with the exception of the marsala omelette at breakfast. We tried the Thali upstairs on two occasions - bland and boring. Vegetarian curries can be very good. However it seems that the MG does not know how to produce them. It should also be made clear on the website that there is no bar so you cannot get a drink. In addition, the hotel only offers a very limited range of soft drinks - mostly coke and 7-up. The roof area is not in use at all except for lunch and dinner so there is nowhere comfortable to sit outside during the daytime, should one wish to do so. The hotel is centrally located in the middle of the noise and pollution that is Ahmedabad, so not peaceful at all and it is impossible to walk anywhere because of traffic. The hotel is vastly overpriced for what it is. The quirky character of the hotel is attractive, but for the standard offered, our rate of around 140 per night per double was high for India outside of Delhi or Bombay and not merited. This rises again once local and state taxes are added. The hotel owners would do well to turn their attention to some refurbishment of the older rooms (definitely time for some new bathrooms) stop trying to sell the damp lower ground floor rooms and consider a reduction in their prices - and get that spa off the website.
This is the style of hotel that was the norm some 20 years ago. In a heritage building where some lapses in infrastructure can be forgiven, but where this also extends to a service level which exhibits either haughty indifference or infuriating stupidity. Our level 0 room was in fact below street level, approached along service corridors next to the staff mess and thus depressingly dark, damp, and in January, cold. A request for a space heater initially met with a denial that any were present anywhere in the hotel. After some time an ancient and dusty home office fan model was produced. This is a hotel very much in the Gujarati style. Hence the Coffee shop is an open air refectory style with bench seating. The buffet breakfast there offers only on western option, being overcooked scrambled eggs. The main restaurant is open only for lunch and dinner. The hotel is vegetarian only and all of Gujarat is a dry state so there is no bar. The swimming pool is indoors with no facilities and not apparently well cleaned, and the gym equipment is only just serviceable. There is no practical outdoor area should it become warm or sunny. I requested a late checkout but was told that they had any arrivals so had to leave at noon. As I then had to work in the lobby, I was able to count the number of check in customers over the following 3 hours at no more than 4 couples. Infuriating. All told, I would be pushed to rate this better than 3 stars.
Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.