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1 Person in 1 Room
Room 1:
AdultsAbove 12 years
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  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children

Alleppey

Wed, 01 Feb – Thu, 02 Feb (1 Night)  |  1 Room  |  1 Guest

Heritage Lake Resort

KR Puram,Thavanakadavu,Cherthala, Alleppey , 688556  |  Show on map

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CHOOSE ROOM

Fri, 03 Mar - Sat, 04 Mar | 1 Room
Change Dates  
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children

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REVIEWS

No Reviews Found.
  • Overall Rating

    • 4.0
    • Heritage Lake Resort

      (based on 29 reviews)

  • TRAVELLER RATING

    • Terrible 4
    • Poor 0
    • Average 4
    • Very Good 6
    • Excellent 15
  • RATING SUMMARY

    • Location
      4.5
    • Sleep Quality
      4.0
    • Rooms
      4.0
    • Service
      4.0
    • Value
      4.0
    • Cleanliness
      4.0

Best in Kottayam Best in Kottayam

by Satheesh V on February 14, 2017

The lake Village a wonderful place to visit and stay, we all enjoy here with happy and wowo atmosphere, loacted in beautiful place and around view the beauty of Kerala, good facilities with great and comfortable rooms, everyone enjoy, thank u for great service

Backwater experience Backwater experience

by johysagar on September 23, 2015

Nice place to relax and enjoy our holiday with this resort , nice staff and good water view rooms. quality food and having multi cuisine restaurant . Beautiful location and easy accessible for both road and backwaters.

CHEATERS, TERRIBLE EXPERIENCE CHEATERS, TERRIBLE EXPERIENCE

by Gary_91286 on August 16, 2015

First of all PLEASE dont go by the pictures u see here, this resort is not on the backwaters its next to a small lake and besides they never give u rooms in this water facing resort anyway. The Lake village is a small part (i believe 4 cottages) of a business hotel Windsor castle, which is 45 minutes from kumarokom. We made reservations for this place after seeing the pictures but like many other travellers point out they put us up in their land locked business hotel instead. They always claim when u get there that they have no rooms in the other one. Nobody knows about this place anyway, on the way we got lost and could not find the place, the locals only know of windsor castle. The front desk never picks up its phone, we called umpteen times. Once when they did pick up but they were extremely unhelpful. After much struggle we get there and we are faced with the most inhospitable staff at the front desk, He was extremely rude and uncourteous, flat out refused to give us the rooms we had booked and payed for, and even went out to say 'this is all u will get u can leave if u dont want it'. The attitude of the staff, the state of the room and the whole cheating us into booking with misleading information on the website, ruined our entire kumarakom experience. We checked out and took a room elsewhere, it was too much to bear. Please Please dont get fooled by these pictures.

Terrible! Terrible!

by abcBangalore on August 16, 2015

We went to Kumarrakom for a conference and initially checked into this hotel. We were denied cottages by the receptionist despite having payed for them earlier and were allotted rooms in the so called Windsor Castle. Only the Tudors could have dealt with the staff of the hotel- downright arrogant and rude, treating us as though we were doing a favour on them by staying there. After a heated war of words, we checked in, but were so disappointed that we changed hotels the very same day. It is way better to book a hotel near the backwaters than be treated so badly at this place. Avoid at all costs.

Needs Improvement Needs Improvement

by DasTraveller on June 30, 2015

We took up our not so good experience at Windsor Castle and decided to shift to its sister property Lake View Heritage Resort which is an extension of the hotel grounds. It appeared that big weddings are held in the massive grounds and that helps in running the show. The resort was almost bereft of staff on the day that we were there.

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Demo Trip Good view Cottages

by johysagar on September 23, 2015

Demo Trip do not book this place

by Gary_91286 on August 16, 2015

Demo Trip The Lake Village is separate from the Windsor Castle. Seems OK byt there are far better options.

by abcBangalore on August 16, 2015

Demo Trip Don't go here.

by 546srikanthp on October 6, 2014

Demo Trip Cottages on the side of the lake are peaceful.

by Pooshah on January 15, 2014

HOTEL AMENITIES

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HOTEL POLICIES

  • Cancellation/ prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. Travelguru.com will not be responsible for any check in declined by the hotel due to the aforesaid reason. ( and shall not be able to process any refund )
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Travelguru.com will not be responsible for any service issues at the hotel
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