Had a 3N/4D family vacation at Lemon Tree Vembanad. Excellent property, neat & clean rooms. Great View of the Lake. Swimming Pool with lake view is an added advantage. Unfortunately some renovation work was going in the pool, hence it was not functional. However they had made arrangement at Disha Dhan resort nearby which included pick up and drop to the resort as well..
And as most of the earlier guest have mentioned, we were too upgraded to Junior Lake front Suite from my superior room booking. This is really a good thing which we seldom get to see. 5***** for this to Ananth George and Lemon tree for this.
The staff was really courteous and helpful during our stay at Lemon Tree. From room service to Site seeing arrangement, every thing was guided properly.
Hotel had arranged Alleppey sight seeing, Shikara ride, elephant ride, Maraari beach visit etc. ( off course we paid for that, however they helped us getting it arranged).
Food was good if not amazing, however the dining exp was really good. Citrus is well managed by Manager Linu and Chef Silva. Chef Silva is an amazing man, at your table anytime to cater you. My 6 year old son misses him a lot.
Fishing was an amazing exp as well. we caught around 6 to 7 small Karimeen, one small and one big catfish.
Front desk executive : Rohith was no less. humble nature and always ready to help.
No doubt i definitely want to visit this place again, however with friends now. I will definitely recommend this place to travelers.
We booked Lemon Tree as we were booking late for the dates we wanted and the other resorts with best reviews were all booked. However, our agent comforted and assured us that this is one of the best in allepey and we are glad to listen.
We drove from Bangalore to Allepey and reached the resort in afternoon and found it to be deserted as most of the occupants were either indoors due to heat or gone out. We were told that we were being upgraded and given a corner room (due to kids?) with a verandah. The room was nice and welcoming. We requested an hour earlier on our way for the food in advance and were served as per order. Later in the evening, when we ventured out in the property, we found it to be very shabby and unkempt especially the parks and the slides and other kids activities. There was a huge pond next to parking having all dirty water and a pipe coming out of it. Looks like its a crude way of water harvesting and not sure how it was being used through pipes.
We were very upset at this and decided to cut short our trip and leave the next day. We raised this with front desk and after minor "no" "not possible", they agreed to refund for 1 day when we highlighted the shortcomings. However, they insisted to see the manager once.
We met the manager (Riteesh) in the late evening. He was surprisingly very undersanding and listened to the issues calmly. He agreed that the property upkeep is not in best and in fact the property will be closed down in next few days for renovation. He took all the comments positively and requested us to stay back. This was the turning point of this whole trip as the staff was really very forthcoming to make up for the shortcomings they see are rightfully pointed out.
We had all meals paid plan and we were glad to have done this. Food was excellent, chef deserves accolades for all the meals. Staff and hospitality deserves 5 stars.
There are few activities which hotel organizes, one of them being house boat trips which is worth every penny. Kids playroom was average, good pool and nice views to back waters.
Overall, an excellent trip, very good hospitality and very warm and helpful staff. Surroundings upkeep will take this resort to next level for sure and we plan to vist again in sometime
Lake is beautiful, Awesome place to stay with mesmerizing nature and ambience the actual feel of natural and lush green , with well organized staff and easy check in and check out process, we had an early flight to Bengaluru and we requested for packed breakfast they were able to provide us within fraction of minutes, some maintenance need to be taken for lake which is nearby resort because it smells a lot.
I have travelled to most of the 5 star hotels around the world, trust me the service I got there was the best.
My friend and I had traveled from very far to reach this resort and we checked in around 11:30 Pm and the kitchen closes at 11:00 pm I called the operator at 1 am in the morning asked for the food as the kitchen was closed I requested them if they can order the food from somewhere I would pay the amount to them. But then they said give us time they will get back to me and literally after 10 minutes the chef and the manager was outside my door at 1:15 am in the morning, asked what can I get for you? They especially got up for us and opened the kitchen. Though this is not the 5 star property but still this is just amazing, I would definitely recommend any couple or friends to stay here. X
Had a quality time with my family, peaceful and calm with good service from all the staff. The view is what its worth for. Wish to spend more time there next time with family again and breakfast buffet was very nicely done.