We had a terrible experience with the Best Western Merrion, and especially with Kartik, at the front desk. I sent an email outlining our experience, to the two email address listed for the hotel, and received no response. Would absolutely not reccomend staying. We had made a reservation for a twin room (with two beds) and sent a follow up email to confirm the availability of two beds. No one responded to the email. Upon arrival we were advised by Kartik no twin beds were available, despite our booking, and while they had seen our email, he hadnt bothered to respond. While attempting to get a refund or resolve the situation, Kartik was incredibly rude and unpleasant, and unhelpful. The biggest insult is that rather than help us while we were waiting, he proceeded to respond to our email, that he had ignored, while we were there, to give the appearance of competence. In the end, our credit card company issued a refund (without any help from the hotel).

Very good experience. Easily reachable from any side of Amritsar. Very calm and quiet and lovely atmosphere. The entire staff of reception, restaurant and room attendants were very much cordial. Surroundings are very pleasant.

Located in the newer side of Amritsar in Ranjeet Avenue which is outside the main old city. The rooms are not too big but decent in size. Service is just ok. We even noticed the dirty upholstery and even the pillow covers were all stained. No major issue as such ,but better options are ample in this area.

Used toiletries were kept in the washroom, shower was not functional. We took room with bath tub in the washroom but bubble bath gel was not available. Internet speed was very slow. Some itwms in the breakfast buffet were not cooked properly.

Hi At the end of our journey n final visit to Sri Harmandir Sahib ( Golden Temple ) before boarding our flight back to Mumbai we stayed at best western merrion whch is well located in a quiet place n easily accessible. Check in was smooth n v were alloted 2 rooms of whch 1 had a pungent smell so requested the reception guy to change the room but the other given was no better so they tried to compensate by giving us 50 % discount on food bill. Rooms were comparatively small n overall the hotel doesnt quiet justify a 4 star category hotel given to it , still the staff though small in numbers are very courteous & food tht v ordered was ok but yes the breakfast was good spread.. I wud rate the overall stay as 6.5 out of 10