They need to learn a lot on service and attention to detail. With little extra training and inputs it can be an excellent place. At the time of checkin at around 11pm, there was no cashier and was unable to get any cash changed to pay the cab driver. Finally the receptionist gave it from his pocket and on the intervention of the GM, arranged the cash changed from the restaurant. At the time of checkin, the receptionist repeatedly requested for an advance of Rs. 1000 to 1500 to cover the food bill in case I were to consume anything during the stay, with a promise to refund the unused amount at the time of checkout. This was demanded as per hotel policy. I found this to be absolutely bizzare...to pay an advance for food etc which "may" be consumed during the stay. Had the advance been refundable, I would have simply checked it at any of the hotels across the road...Best Western, Holiday Inn etc. At the intervention of the GM, they did not insist on the advance since I worked for a reputed company. Lastly at the time of checkout (4.15am), they refused to provide the bill for the stay. I was informed the bill would be sent to Travelguru as they had booked the room and not to me. Very strange as Travelguru is only a booking agent and facilitator. Finally I left without the bill as I had the train to catch. If such are Hotel policies, Travelguru should make it known to the customers at the time of booking itself so customers do not face such ridiculous policies. Otherwise a nice and clean hotel and the GM was helpful to arrange a megacab for early morning visit to the Golden Temple and a drop to the railway station.