Hotel Ritz Plaza

This is the worst hotel I have EVER stayed at. We had booked 2 rooms. The first one had mound and cockroaches which we had to change with in an hour and the second one had a bathroom flooding issue without a fix in three days. One night my daughter was really sick and had to use the bathroom at 5 am and they couldnt send anyone despite multiple calls and the bathroom remained flooded without a fix and she couldnt use it. Even that is you think could be bad luck that we got two terrible rooms but wait thats not the only issue, we had a double bed (king bed) allotted to our room, the way the mattress were they kept sliding outwards creating a ridge between the two. Making us fall in it in the night every few hours. I would not return to this hotel even if they gave me free nights. And the staff were horribly shameless. They hung up the phone when I called the third time to ask for some one to at least clean the bathroom. Ugh... and no money returned. And lastly WiFi didnt work.

After feedback that my room water heater was not working we were given a diff room which was further from my children. The room was adjusted after 2 feedback. Service staff were a mixture of good & poor. The reception staff in the previous day promised to get a packed breakfast as we were checking out very earlier. Next day morning no arrangements was made & a new reception staff didnt even bother walking over to the kitchen to check but claimed nothing available as kitchen was closed (though lights were on at kitchen).

Friendly and helpful Staff,Well furnished and clean room and bathrooms,excellent location,well stocked bar and good food. Highly recommended for both leisure and business travellers Will certainly stay again in my next visit

The only thing I found good was room it was really good rest was below average Service,breakfast TV was not working They didn't allow late check out for even one hour They can't even provide proper toiletries

this is in the heart of the posh locality in amritsar on a major road called the mall road.this place is surrounded by malls and high end restaurants.the hotel rooms are big spacious and well furnished,though its a bit old property it still has a royal feel,one can feel proud staying their.staff are very friendly and its an excellent place with huge lawns and garden swimming pool etc.