Two is my second day at the Hotel Ritz Plaza. Lovely Room overlooking the pool with big window. Room very spacious cozy and comfortable with 5 star amenities and facilities.
Service, Food quality and upkeep of the hotel is excellent.
The service standards are superb. Love to be at the ultra modern and unique hotel of Amritsar.
Pictures on web sites of this hotel are EXTREMELY misleading I think they were taken 20 years ago! Pool was dirty - actually it was green- with only 2 sun beds-presumably only 2 as no one would want to sit there! air con controller in rooms show as working but are not as is controlled by reception- so you must call to have air con in room. No water pressure for shower tho we did have hot water . Food was mediocre. And only able to get WiFi in the lobbys! On the plus sideReception staff were extremely helpful and helped to make a very disappointing visit bareable
I am surprised why this hotel calls themselves as a four star property. Its not more than a 3 star property and the type of hotel that you would find opp any railway station or bus stand. Their breakfast menu is almost negligible, tea takes hours to come and staff is not coperative at all. The real hotel is nothing like what you see in pictures online.
My advise - Dont stay here.
To be honest it was a disappointment to be here. First of all the rooms are not that cozy. You cant manage the AC so it is very cold at night. The bed sheets are old and dont feel clean, and the pool is nothing as it looks like in the pics. I would recommend to stay in other better hotels which might cost a little bit more, but will be worth it.
The location is central, but still quiet at night.
The hotel has certainly seen much better times: everything is in dire need of thorough renovation.
The staff in the restaurant is not very professional, even though the place was nearly empty and 3 staff being in the room, it took about ten minutes until we were asked whether we want coffee or tea. On the landing of the stairs staff was lying on the floor so I had to step around him. In our room, several lightbulbs didn't work - they promised to send someone but that never happened.
Would not go back.