Hotel Royal Vitana

There were cockroaches in the washroom. The lift wasn't working and reaching the room was very inconvenient. We had to shift our room but the cockroaches were still there. AC could have been more effective. Staff is slightly slow to respond.

Awesome location, the hotel is good,but i had more expectations from the hotel, though good at the price. Rooms were okay , washrooms were clean. staff was corteous , room service was okay. everything easily accessible.

Hotel is below average, unhygienic and staff is highly unwelcoming. There are better options available in the same budget Basic room service was not appropriate and was very disappointing to say a least. Most times the calls wont be answered. They quote to have a swimming pool which was not functional throughout our stay

The hotel, the rooms were extremely unhygienic. There were cockroaches in the room. Bed sheet was dirty and had to be changed. Shower was horrible. Big patches of broken wood in the room from which cockroaches were coming out. Kitchen was extremely unhygienic. The staff was helpful though. Would not recommend anyone to stay here.

We stayed at this place for two nights with family including an infant. The plus points for this property is its proximity to railway station and Golden temple and the other is food quality. The food otherwise is quite expensive,...Rs.225 + Taxes for a plate of boiled rice.!!! The stay on day one was fine. The next morning the power supply went off for our roo and was not addressed for 6 hours. After a lot of hue and cry with the front desk staff (Ms. Paramjeet), we were asked to shift to another room again with a non-functional AC. The house keeping staff never turned up in during our stay. The next day again the AC went off and we were shifted to another room....!!!! The food bill was miscalculated and we paid Rs.1800 extra. When we cross checked and asked the front desk lady, she was unapologetic and gave vague reasons for her fault. On the first day itself we had requested for late checkout by two hours to which they happily agreed...but on the final day just before the check out, we were asked to pay Rs.1000 extra and no receipt was issued against the same in-spite of repeated reminders. The rooms are spacious but speepage in roofs, non flowing wash basins etc. Terrible experience, inefficient staff and irresponsible manager...!!!! Surely not recommended.