Hotel Urban Galaxy

Such a disapppointing hotel to stay in, I don't get how this hotel can be rated 4.5/5, because this hotel is way below my expectations. Other than a friendly receptionist and the location near to the Golden Temple, everything else was a letdown. We were staying on level 2 and we could hear the owner boasting about having to own 4 hotels to other customers and said (and I quote) did not even care about the reviews customers would give. And the food....I don't even know where to start. We went to another nearby hotel instead to have our meals. This hotel deserves to be part of Gordon Ramsay's Hotel Hell. Don't be fooled by the high ratings, it's not worth coming. There are other better hotels in the vicinity.

Good enough. Not very clean but best part is at walking distance from all places to visit. If you want to avoid travel, it is best option. Good staff. Prime location. Near railway station and bus station.

Our experience in this hotel was absolutely great. They provide Transportation from the airport to the hotel and back. Very close to the most important sights of the city. The golden temple is just 2 min walking from the hotel and the area is safe even for women. The breakfast was good. They generously gave us the opportunity to use one of their rooms to relax ourselves even after our check out while we were waiting for our taxi to arrive.

Hotel Urban Galaxy is an fairly decent hotel. We were group of 10 people who visited Amritsar in early May. Hotel arranged airport transfers for us @ nominal additional cost, its is preferred to take this due to narrow by-lanes towards the hotel. The reception is small but the check-in process is fast. We booked 2 presidential suites & 1 deluxe room. Presidential suite is actually not an suite but single room with sofa cum bed. The rooms were clean including the restroom. The air conditioning was pretty good and cooled the room efficiently. Morning breakfast was also tasty specially the kulcha and we requested to serve it in the rooms which the hotel happily served. Overall the stay was pleasant. The hotels most pros are, its very near to Golden Temple & Jallianwalla Baug

We stayed for 3 nights at room no 203 and 204 with family , no doubts location is very near if you wish to visit golden temple couple of times, I called car for pick up at railway station but the guy didn't help us to get the luggage from platform when we insisted we had lot of luggage child and old handicapped person with us. We booked a car for sight seeing and had informed the reception that we would need the same around 11.30 am on 2nd June 2019 last Sunday , we called them to be there at Jalainwana baug chowk around 11.45 pm but the driver came around 12.30 pm after many calls and reminders for location also hotel staff specially the main manager spoke very rudely to us inspite knowing we had kid and handicapped person with us. I came back and didn't travel by hotel car and booked a ola for 10 hours and 100 KM's which is always recommend and advisable. When I asked for bill I saw 300 rs charges to me for 1 km drive I paid but only thing was the way the hotel manager and staff spoke to me and didn't want to listen which was actual harrassment , i promptly walked out of the hotel also I required a car back to Delhi which I didn't booked though the hotel looking at there misbehavior and attitude towards clients . The manager told me he's not scared of reviews and does not care about the same , all 3 days no fresh towel no room was cleaned nor TV ac was in good working condition also power cuts is a issue and it takes time for generator back up also the rooms are very cluatofobic as small windows and no proper ventilation...I do not personally recommend this Hotel to anyone travelling with family or solo travellers , you will find better Hotels on Heritage Walking Street if you wish to stay nearby Golden Temple...