The room which i stayed (209) had one of the glass panel of the window missing that too in the bathroom. Now any hotel would take this seriously and get this fixed immediately. But i had to inform the hotel staff and despite that the staff just grudgingly just covered it with paper and taped it above while there was still a big opening below. Then i had to colled all sorts of plastic cover and paper and covered the entire gap below. Regarding hot water, the staff informed it would be available at certain hours (after 6am). since we had our trips scheduled at 6am. We could not use this facility. The above 2 were disappointing experience for me during our stay there. Apart from that anything you ordered via phone, they would deliver it promptly. Cant comment on the Food section since we did not have our breakfast/lunch/dinner there.