I had a horrible experience staying there. Went with kids and senior citizens. The stay was pathetic, that being of adjustable nature I can accept but the most demeaning and insulting thing was if you complain a bit also, they threaten you to throw out. What is this? If we have paid we expect something, if we don't get we will ask for it. But if you hang a sword on our head, that if we open our mouth we are out with my whole family how can you stay there. I have traveled all over the world but this is the first time I have ever taken to complaining against any organization. Only because everyone can have some deficiency but you can't insult others just because u have the power over us at the moment.
The resort is an average one. Poorly maintained. Although check-in time is 12 noon. Rooms were not ready till 2.30 pm. On requesting the manager who is not available on site, we were promised that rooms r getting arranged. Our Senior citizen members had to wait in the open for 3 hrs. We were able to contact the owner Mr. Agarwal around 1.30pm ( who seems to be a late riser) to arrange for some accomodation for the senior citizens. He also asked us to wait and threatened us to leave the property if we are unable to wait further. He also threatened to cancel our Safari bookings which were done through them. We had to plead repeatedly and fall on our knees as we had no other option but to leave Bhandabgarh. They charge much more for the safari booking compared to other hotels. Different members of our group got to go in different zones. Same zones were repeated in half of the members of our group. Worst experience of my life. A big blotch in the name of Hospitality.
TGV hotel is a decent hotel. It is well maintained and clean. Rooms are spacious insect free and washrooms are clean. Dont expect too much amenities such as WiFi- it is for hard core safarists alone. The pick up drop was good and professional. The food was simply amazing. Fresh and home cooked and in an infinite quantity. After a tiring safari hot food is very appreciated and the staff do everything to fulfil your culinary cravings in the middle of the jungle.
The manager Subhash is very resourceful and helpful. He managed to acquire one valuable last minute jeep safari with a lot of hard work. Its better to book online though- they charge an exorbitant extra amount per safari almost to the figure of 2000 extra per safari.
Probably wouldnt come back unless traveling on a shoe string budget, but it is a great place for an economy stay when you want to see the big cats.
We visited on last week of Dec 17. We were a group of two familes of senior citizens. Our rooms and Safaries were prebooked. On reaching GTV at 12 noon the rooms were not ready and owner as well as manager was not reachable. The owner supposedly wakes up after 12 noon and the manager fell ill. The staffs had no idea what to do? There was no effort to provide rooms at 1.30pm also. The owner Mr Rajeev Agarwal was contacted at 1.40pm and was requested to make some arrangements for the senior citizens to rest and use toilets. Instead of apologising for the inconvenience, Mr Agarwal started abusing and threaned to cancel booking, tear of the safari tickets and throw the guest out. He even told that he is an industrialist and doesn't care if our vacation gets wasted and ready to refund the booking amount. We had to plead, persuade even beg to allow us to stay as we senior citizens would not be able to make an alternate arrangement. Finally we were allowed to stay. This is the worst experience of our entire life. Such arrogant owners r a big black blotch to the hospitality industry.
Visited during the month of April,when every other hotel refused that Safari couldn't be arranged,GTV came to the rescue and helped us out with safari,stay was excellent with great food and very co operative staff.