We are basically from Toronto(Canada) and were visiting Bangalore for shopping and to watch India- England cricket match on Feb 1, 2017.
Their staff was courteous, true professionals and the breakfast spread was truly amazing.
They even went the extra mile by serving my mom breakfast in her room since she unfortunately could not join us at the restaurant for it.
The manager of the hotel, MR Rao himself met us at our breakfast and was kind enough to extend our check out time to 3pm since our flight was later in the day.
Overall, I would highly recommend this hotel for their hospitality, infrastructure and restaurant.
Thank you for making our trip to Bangalore a memorable one.
Very good experience in terms of customer service - takes care of all your needs . would like to mention some names - Reshma, Suman, Sahil.
Room service was prompt, food in the seasons was excellent.
Room was well equipped to cater to all the needs.
would like to visit again.
Very friendly and efficient staff who give special attention to all customers.
Rooms beautiful with everything available.
Location was such that it wasn't too loud despite a busy road nearby.
The reviews of this hotel were excellent everywhere. But I need to share my experience because it was not as expected. Firstly, I called the hotel on the day of check-in to ask for my room to be a non smoking one, with a king bed and located on a high floor. What do I get upon arrival: 1st floor, 2 twin beds, smoking. Really??? Zero out of three!! After making a fuss about it my room was changed.
Secondly, I ordered a grilled chicken burger for dinner and ended up running twice to the bathroom that night to release....
Thirdly, the hot water needs literally 5 min to start working. That is not acceptable in a 4 stars hotel. That's after the plumber came in of course.
In conclusion, I've had much better experiences in 3 star hotels and would not recommend this hotel to anyone.
When you are travelling on business, sleep is sacred. This should be of paramount concern to the management of a business hotel. I stayed last week in room 308. On my second night of stay, early morning around 5, I was woken up by loud sounds of doors being banged, furniture being moved and vaccum cleaner. The cleaning staff had started their operations, and they seemed to be following a military drill while doing it. I got up, packed my stuff and caught up with my mails. I would have preferred to sleep, as I had a long day ahead. I also complained to the service desk on check out. Hotel is fine otherwise.