It is a good place to stay for the patients at Apollo hospital, banerghatta, as the hotel is within the same premises.
The suite rooms in the 5th floor are spacious, decent bathroom and standard tv etc.
Room service is okay, the hotel doesn't have a restaurant but arrangements for food are made
This is not a regular hotel in the sense that it is meant mainly to serve the patients / families visiting Appolo hospital (for them it is very convenient as the hotel is inside the hospital compound).
The building houses peridatric and some other clinics on the ground, 1st and 2nd floors, a small sized reception of the hotel on the 3rd floor and rooms on the 4th & 5th floor. This place is not for business travelers / holidayers. (except for those visiting IIM Bangalore as it is located just across the road). Regular rooms are small (the picture shown on tripadvisior is not that of the regualr sized room) with no space for extra bed. You feel a bit claustrophobic in the room.
The hotel does not have a kitchen. The room boy will come knocking door to door to take your order, a couple of hours in advance. Landed there late evening and we were told that there is no provision for dinner. Found a good veg restaurant about a kilo meter or so away. (There is a cafe cofee day near the car park of Appolo hospital with limted menu. Heard that the canteen inside the hospital is another option; did not try that
So, the usefulnes / rating of the hotel will vary depending upon the reason for your visit to Bangalore.
First, I did not book this hotel directly but was asked to shift by ZO rooms (online hotel booking portal) as the hotel (Confido Inn, confirmed) I booked through them initially refused as it was booked. That's another story!
Coming to this hotel. The first not so good thing is its location. It is inside the Apollo hospital premise. With due respect, it is not a good idea to see patients and hospital if you are either on a business trip or leisure. Having said that, I would say the rooms were clean and the staff courteous (only positive about this hotel).
Though the room was clean but it was very small, I felt claustrophobic many times. I highlight some of the experience in points below:-
1. The breakfast as per the package is included, but there are hardly any choices. I have had idlys for the last two days. No juice, no other options. They do not have an active kitchen and it really gets difficult to get things of your choice in general as well. The so called "menu' card placed in the room was a photocopy in normal A4 size paper (this for self claim of a boutique business hotel)
2. The complimentary tea accessories in the room were not well kept. I tried having tea in the room. The mug/cup was very dirty, it seemed there was fungus on the rim of the cup. I had to wash it with detergent to make it usable.
3. I had ordered, dinner (Grilled chicken) at 8:15 PM. As per the menu in the room it cost Rs 180. After 20 min I got a call saying that they can provide tandoori chicken which is same as grilled chicken. I accepted but nothing came till 9:15 PM. Then at 9:45 PM, a person came with the bill for grilled chicken to be signed by me. I told him that I have not received the food yet. Then after few minutes two men came and enquired if I got the food. Then finally, I got the food at around 10:25 PM. But the ordeal did not end. It turned out to be chicken tikka and the bill was for Rs 195/- (the bill mentioned chicken tandoori). When I crosschecked with the menu, the price was Rs 190/-
4. Finally, there was no hot water in the bathroom. Even after putting the word across at 8AM, the problem could not be rectified till 11:30 AM. The receptionist coolly said that there is some problem and that they have fixed it! (so apparently it was my problem if I was not getting the hot water in the tap!)
I shall not recommend this hotel unless you have very little choice (patients' relatives etc.)
its a excellent stay for us staffs are very helpful they taken care has family member.
food was good.
The hotel manager was very nice guy he helped us lot.
we really happy with there services
After reading about the hotel on their website, we booked 3 rooms online and paid for all the days in advance. First of all, there was a lot of trouble locating the entrance.The local cab and auto drivers do not seem to have heard of it (that itself should have warned us!). My family and my sister's family arrived on two consecutive nights and both had the same experience regarding locating the hotel. And then we find that we have to go through the hospital annexe and take a lift to the 3rd floor which is where the hotel reception is located. (so for a few minutes we were convinced that we were in the wrong place, because all you can see at the entrance is 'Doctors' Lounge' and 'Pediatrics' etc!).
Then the receptionist would accept only the driver's license as identity proof (he refused PAN card and military identity card!).
The rooms were very very average. They were not clean enough, and the lighting was not adequate, giving them a slightly decrepit look. Despite having paid for an extra bed in one of the rooms, they just laid out a mattress on the floor. There was no hot water in the showers on the second day there and despite calling the reception from 6 am onwards, nothing was done about it. The satellite TV advertised on the website had only a few strange channels and none of the standard ones.
They only provide meals at fixed times. So if you land up after 9pm (like we did), there is no facility for meals at all. The 'free' breakfast comes cold, no butter with the bread, and only 2-3 items to choose from.
So my sister decided to vacate her room one day early and move to a different hotel. The reception guys said they will refund one day's money later electronically.
When we called up Mr Raj later, he said the there was no such facility, and if you have paid in advance, no money van be refunded because the room has been blocked.
So in conclusion, stay there if your relatives/friends are admitted in Apollo Hospital and you need to be near them. But if you are on vacation or business, please avoid this place if you have any other option. I have seen & stayed in much smaller establishments where cleanliness and service are very good, even if the rooms are smaller.