Excellent staff, delicious food, airy, clean rooms, great security! The manager-on-duty Ajay accommodated my request to not be too close to the glass door on the first floor, because it slams with a loud bang each time someone passes through. I have mentioned this in the past, however the problem persists. Ajay upgraded me to a larger room on the lesser-used 5th floor. Great room! However, several items in the room were out-of-date and unusable, e.g. the body lotion was from a previous batch used several years ago. I know because I have stayed at this hotel on eight different occasions since 2011. The lotion was dried up and would not extrude from the tube. The liquid creamer for the coffee was old and curdled in the coffee. I threw all the creamer out. The replacement creamer did the same thing the next day. Finally, on the third day I was lucky! The creamer was fresh, tasted good, and did not curdle. The air-conditioning system was faulty, I could not regulate it properly from the room, despite two attempts by the engineer to fix it. The gym has two TVs which rarely function. Twice the engineers came, they could not be fixed. Message was 'SetToP" box signal not available. I guarantee they are still non-functional as I write this. Of all my stays at the Mercure, this was the most disappointing. Will I stay there again? Yes, because I believe the problems can be fixed, and will be fixed by the time I go back in June.
This hotel sits in the middle of an upper class neighborhood of homes. A short walk along 7th Cross Road brings you to Intermediate Ring Road, and St. John's Medical College. Thus the neighborhood feels relatively safe, for someone who has not been to Bengaluru before. The hotel is nice. Breakfast buffet is wonderful - the 12th Main has both inside seating, but certainly chose the outdoor seating, adjacent to the Koi pond/stream within the seating area. I didn't have the opportunity to try the pool (which really looked fabulous), but the workout/exercise area was more than adequate.
Grand Mercure is among those few places which is true to it's name. The Service Apartments and Facilities are not only Grand but the Staff are very Warm, Friendly and Mercurial in their service.
I stayed with my Family for a day and everyone of us enjoyed the time spent here. My Children are looking forward to visit Grand Mercure at the earliest.
The hotel is located in a very interesting location, where you can easily walk to some nice places.
The crew is very friendly and wiling to make you feel having a good experience.
Rooms are spacious and very clean. If you don't want to leave to have dinner, you can do it yourself by using the induction cooker.
Breakfast is good with a lot of good pastries.
If I manage to go again to Bengaluru, I would stay again in the hotel.
Stayed at the standard room, it was spacious & equipped with kitchenette, bed was comfortable, the reception staff were great, specially the night manager. Pool side restaurant is amazing place to chill out with cool breeze. Rates for food in also very reasonable.