The hotel is in the lap of nature,completely surrounded by greenery with a view of golf course.awesome breakfast with divine dishes in dinner.Their banana pancake was my sons favorite along with other chicken dishes.The staff is always at your service.must stay with family.thank you itc...
I'm staying at ITC Windsor for 2 weeks while on a business trip. The hotel is very nice with top notch amenities and staff. Special recognition to Kundan, in the Dublin, that graciously accommodated my American tastes and provided a custom to order meal. The ITC chain is amazing. I've been fortunate enough to stay at Grand Chola in Chennai as well.
We were a group of eleven (four family units) and we elected to stay at the The ITC Windsor for the 2016-17 New Year. The reasons for choosing this property was to experience the sense of character, legacy and ITC service levels to make a family gathering a special one.
We were checked in efficiently and were impressed with the first look of the lobby - bright Christmas and New Year buntings, festoons, a super cuter Christmas manger and a beautiful train placed at the center of the lobby.
From then on, it was a mixed experience for us - two of the family units were allotted rooms facing the Lancelot gardens but with locked windows. The room was musty and the furnishings average. This was the Manor section and the rooms are really small with regular fittings. To the hotel's credit, there was the ITC touch in replenishing the fruits and adding specially designed chocolates. The other two rooms had balconies, albeit not very clean - just plain marble-base balconies with indifferent furniture. This was a large empty balcony with absolutely no imagination or class - no potted plants, elegant furniture or a place to sun yourself on a lovely December afternoon in Bengaluru. But maybe I ask too much.
There were a few things that were immensely putting off though:
1. Direct access to Lancelot gardens is restricted to a certain floor and the remaining rooms have guests who can admire this lovely area from a locked window (we asked to have this opened, but the lock was faulty and the window was jammed).
2. The staff was intermittently helpful - some, who managed the resident children in a New Year gathering, on the first floor of the banquet hall were competent, cheerful and patient with a bunch of boisterous children (are there any other kind? :-)) - however, we had certain staff, which was clueless about offers/facilities - some staff was intrusive and unfriendly.
3. We enjoyed our New Year's eve dinner in-room and were impressed with the quality of food but as we looked out into the open area outside the coffee shop, the party set up was lame, a handful of people looking around, the ambience was lifeless and frankly, unimaginative! It reaffirmed our decision to forego joining the hotel's party.
4. There was also a strange sight which must be brought to the attention of the ITC management - an immensely talented accordion player, senior in years but distinguished, friendly and knowledgeable sits and plays the accordion on the first floor. Guess the set-up? He's given a chair and sits in a cold open area by himself on the first floor, overlooking the lobby. Is that how ITC treats an artiste? A group committed to preserving and enhancing culture, doesn't seem to have thought of arranging a designated play area, which is warm, comfortable for the artist and which gives the guests an impression, that this is an accomplished creative person - honestly, it resembles the music players you see on the NYC subway stations! Regrettable and I hope the management does something about this.
5. Now, the part where we were taken for a ride. And I fail to find more polite words to say this. Given that we did not get rooms which permitted direct access to the Lancelot gardens and were informed that the Club rooms were not available, a key factor for us to still opt to stay at the property, was to enjoy a lazy breakfast at their lovely coffee shop-The Raj Pavilion . However, our party of eleven along with most other guests were in for a rude shock when we were rudely hustled into a banquet hall for breakfast, for the reason that the Raj Pavilion was blocked for a New Year brunch! This, without any prior notice - you must imagine, having breakfast on 1st Jan - huddled into make-shift wedding style tables, in a room with bright chandelier lights because there's no windows, no sunlight or fresh-air or any sort of ambience around. I was thoroughly disappointed but there was simply no choice - for us or anyone else - we were allotted seats in the next banquet room from the live counters, a as there was no space! The staff was running helter-skelter, managing this chaos - and I must compliment them for carrying out a bizarre diktat, which neither gave the guests a choice, nor its staff. As I said, the staff did a brilliant job, but it looked like they were serving food orders, while the Titanic was in the process of sinking! Collide, rush, huff and puff to save face - omelettes we ordered came to us from three separate servers, our dosa was twenty mins late and masala instead of plain and of course - tea was cold and insipid by the time it came. For some guests on our table, it never came at all! I have to say, that this was an unpleasant experience and most in-ITC like. The ITC Windsor management needs to figure how it can redress the experience for guests like us, who wanted to make the New Year a memorable one -- It certainly was worth remembering - but entirely for the wrong reasons!
Any other place in the world, I would've asked for my money back - I felt short-changed to say the least and the ITC Windsor is not getting any business from us for sure.
its really a beautiful property.covered green area, have grand walking area , play ground for children , swimming pool for adult and children. The staff is very cooperative and supportive. The food quality is excellent.