ITC Windsor Bengaluru, A Luxury Collection Hotel

First of all, I am grateful to ITCians for the efforts you made to make our stay even more comfortable. Even with all the limitations imposed by the pandemic, you managed to get the services the ITC way. Kudos to RannVijay for all the effort he puts into making sure every guest leaves the hotel with a smile on their face. Before my arrival, RannVijay contacted me on my mobile phone to understand my preferences and assigned me a perfect room with garden access. Lastly, a shoutout to Poulami from the HK team - she has a very charming personality and her passion is evident in her work. Now here's the important part, please consider these suggestions constructive. Upon check-in: 1. I was not greeted or acknowledged for my Marriott Elite Status, 2. Neither a brief on the hotel nor the room package, nor the silver elite benefits, was given to me, 3. I was most disappointed in the manner in which the family next to me was treated, as they were given much importance and a hotel brief. On the other hand, I was not even shown how to get to the elevator in my case. It felt discriminatory to me personally. You are free to look at the cameras if you like, but the truth is this. Other things that happened during breakfast were: 1. The breakfast queue was not managed and standing in line didn't make much sense since people were just skipping the lines and rushing to the buffet #NoOneStoppedLineSkippers, 2. The hostess picked up a couple who were standing behind me as I stood in line for about 10 minutes and offered them a table. In response to my question as to why they were given a table over me, she said, "They had made a prior booking". As far as I can remember, breakfast was always served on a first-come first-served basis. Why was I not made aware of the possibility of booking a table in advance? In summary, the property, rooms, food, Hong Kong service, and the covid protocols have all been fantastic. However, the service disappointed me a little. The very next day, at check-out, I described to RannVijay everything that transpired during my stay and he apologized on behalf of his team members and offered us lunch. That was extremely generous of him. Lastly, Thanks for all the work as ITC y'all did on saving this plant (The wooden dental kits, refillable water bottles that are not plastic, LEED certification etc.,). Since my stay at your hotel, I could definitely feel your efforts.

Good Ambience. The staff were very cooperative, simple, honest and hard working. No staff was rude or behaving in unpleasant manner. Need to mention the support of Jayaram, Harry and Shivashankar Keep it up.

ITC Windsor is a great property to stay in! With highly supportive and efficient staff to excellent food, comfortable and spot clean rooms, everything is top notch. Best part is that they follow all the covid safety norms. The hotel is well maintained with lush green landscapes (I especially love the Lancelot gardens). It goes without saying that this hotel receives 10/10 for hospitality as everyone makes sure that all the guests are comfortable and having a good time during their stay. Special thanks to the housekeeping staff for making our stay extra comfortable.

I attended the weeding of my frend I really like the place . The hotel is designed in British style . Apprcate the service and warm welcoming . Really nice place will visit again Haba n khushi and haba from lobby they r so frendly

Lovely place with great interiors. Courteous staff who made our stay enjoyable. Good food, ambience and great service. Everyone followed the Covid guidelines. Good place to enjoy and relax with family.