The property was very nice when we stayed initially (in 2009) but over the years, we found that each time we visited, there were small maintenance issues that did not get done and this last visit (in 2016-17) the issues we encountered in 2014-15 were still unattended to. This is a shame as the property is very well located but has lost its glam. A certain type of clientele that stay at this suites probably add to the maintenance issues.
The room/suite rates are also on the high side for what you get/location. The owner/management need to seriously look at the rates, the condition of the property, what is offered for the price etc and reconsider the tariff. If this is not done I am afraid good, high end customers will look elsewhere for accommodation for their holiday; which is a shame.
We had family functions twice in this place. Both the times they said lift out of order. They would promise saying the lift be fixed in time and it never happened! The last time we hired the rooftop, all our guests old and young had to climb four floors all the way which was so difficult specially for the old people. I would never recommend this place to anybody for holding any functions or you got to offer them extra money for their lifts to work I guess!!!
Best stay in India!
by aph87 on
May 5, 2014
Our stay at ITIS Suites came at the end of 2.5 weeks of traveling throughout India (North & South). We could not have asked for a better end to our trip! ITIS was one of our best experiences out of the 9 hotels we stayed in.
I was with 2 other friends, and we had the 2nd floor apartment to ourselves, which was lovely as it gave us plenty of space and privacy. We had a friend's wedding, so this was perfect for preparations the day of as well.
We booked our stay through the recommendation of our travel agent, who was able to get us a good deal.
The apartment was well maintained and comfortable, with AC in the bedrooms, comfortable beds, and nice bathrooms with plenty of hot water. The apartment also includes a living room, full kitchen, and a dining area, where we were able to get our meals served, which was lovely. There were also plenty of windows, a balcony, and sunny alcoves.
They delivered breakfast every morning upon request, and our meals were very good and exactly what we needed to get a good start to our day. We also had lunch, and ordered some of their Chinese dishes as they have a Chinese cook in house.
The staff at Itis was extremely helpful, friendly, accommodating, and courteous. They allowed us to check in early after we came in that morning from a long overnight train ride from Kerala. After the train ride all we wanted was a good meal, a shower, and place to rest. They pulled their team together to get the apartment ready for us early very quickly, which we deeply appreciated. They also generously served us a late breakfast.
ITIS Suites is located on a quiet road in Cooke Town. We were able to walk there from the train station (just a 15 minute walk!) and found it easily. We were also able to easily flag down a rickshaw to take us into the commercial parts of the city during our visit. The drivers in the area were all willing to use their meters, which allowed us to get a fair rate. On our last day there, the staff helped us to arrange for a taxi to pick us up and take us to the airport.
Finally, we want to give a special thanks to the Manager, Gayathri. When we first checked in she gave us her business card and told us we could contact her with any questions or requests--and she was true to her word! We purchased sarees for our friend's wedding, but needed help putting them on correctly. Gayathri came to our suite and helped us beautifully and expertly pleat our sarees. We looked great and received so many compliments at the wedding!
Thank you again to all the staff at ITIS for going above and beyond and allowing us to have such a wonderful stay!
Excellent location. Rooms are outstanding like any Five Star. Service is also very good. Staff Very friendly. Basically a small hotel with I think 10-12 rooms but very much like any luxury property. Will recommend to all my friends as a great place to put up your friends and relatives close to your home. Only would like them to look at pricing their rooms more appropriately as compared to what are available in the city. Hospitality is also outstanding.