I stayed at Kandi Tree hotel for my business trip for 7 days (7th January to 13th January 2018). First, the good part the rooms are spacious and clean and the location is good. Now coming to my experience which unfortunately was not great. A hotel of this class should have much better service quality.
The day I checked in I was given a room upgrade, however, I went to the room allotted unassisted and I found the room key not working. I had to go down to the reception and then the front desk person accompanied me to the room. But to my horror, the room was not clean and was probably being used or had been used recently and was not made ready by the staff. I waited for 10-15 minutes and was shifted to another room. I needed, few hangars and the complimentary tea/coffee needed replenishment (as they had not properly filled up the case). But when I called room service, no one answered. Then I called house keeping, still no one answered and finally I called the reception and guess what, no one answered. I was too tired to go down again and request for the above hence I did not pursue the same.
Similar experience awaited the next day. I called up the room service and fortunately this time they answered. I asked for a plate and spoon, which took a long time to get delivered, so I called up the house-keeping, and surprisingly they too answered but when I told the person of my requirement he asked me to call room service. I told him that I had already called and was waiting for the delivery to which he rudely answered that he cannot do anything and hung up!!!!!!!
Another, strange thing I found was that although the hotel has a functional roof top restaurant, there was no menu kept in the room. When I asked for it, they said the hotel does not have the policy of keeping menu in the rooms!!!!! Finally, however, they did keep one as I had requested one of the service boys to do so.
Coming to the complimentary breakfast- The spread is very limited and is the same every day. A business hotel of this standard should have better spread with variety. Hotels of lower grade provide better variety for the breakfast. However, the quality of food was good. Here again, the service provided at the roof top restaurant can be improved a lot!
Again, anything asked for (a request for a spoon to water) took a lot of time. Hence my last comment would be that the hotel seems to be understaffed and there is a lack of training for the existing staff.
Overall, a stay which was filled up with hiccups not expected out of hotel of this class. I do intend to stay again in this hotel and I hope the lacunae I highlighted here is taken notice of and better experience await customers like me in the future!
I had my daughter`s Naming Ceremony 2 weeks before at this banquet hall.
Hall was looking good and hence I made advance booking 2 months before with Mr.Sebastian, who promised us with wonderful service.
But turned out to be a worst service I had never experienced.
While booking Sebasitan has promised us to provide dining hall in the ground floor and assured us even if the people count increases, he will make sure there won`t be any shortage in the food served to our guests.
I had reserved for 150 people, fortunately/unexpectedly 265 people have attended the event.
First worst experience was, dining hall was very small because of which our guests had to wait for longer time and second worst thing was the food was not served uniformly, some of the batches missed many of the food items.
On top of this, sabastian never turned up during the event, hence had no chance to raise the issue with him duing the event. And his staff were not at all aware of what he had promised us, which resulted in great embrassment in front of our guests.
A very superb Hotel Kandi Tree i would say for stay in Bengaluru, because hotel is centrally located as well as nice accommodation with excellent services this hotel provides, i stayed for two day almost all this two day my experience was totally values and comfortable, easy booking services hotel staff were very co operative and ready to work, hotel cleaning was amazing with fresh amenity rooms were very specious and clean decorated having almost all ultra luxury facilities with no much budget they provided my stay was excellent at hotel knadi tree
Rooms are good and big. Breakfast is very good and centrally located area. staff is very good. Also its a very safe hotel to stay for women. I recommend this hotel to stay. Overall good. Ola and riksha are easily available.
A decent hotel for a day or two. Have got limitations with parking space(if you have your own vehicle) Food is not very good but you have a lot of options nearby, very convenient for foodies to try variety of Bangalore cuisines as you find lot of regional flavoured restaurants close by. Not recommended for travellers with kids, as hardly anything for kids here.