by 752anilbabuk on
Regret to respond to the feedback after your reminder, however I take this opportunity to exchange the shortfall and good observed in your property
Firstly, The reason we prefer Taj Group is for the hospitality and hygiene
Believing in sharing a review, which can always help you in improvement, I have listed below few "Good" and "To be Improved" points
To be Improved
Absence of enough Sanitizers at buffet food counters, guests
Guest moving around food collection points with out Mask ( I agree one cannot insist but awareness like sign board as Mask on)
Cutlery on tables are not placed even after Guests are seated
Buffets items are winded up, without informing the seated customers, of course I agree timings are set but I believe a gesture of courtesy can be extended to inform we are closing done th buffet in 10 - 15 Mins
Room Cleanliness had to be requested on one day, after our return from day put, surprised to see the room uncleaned on our return in the evening
One of The lift door opens Jerking , I believe it need to be fixed to avoid crashing to door at exist, this I see matter of safety hazard
However the above points are of not my own expectations, but the difference I notice from other taj properties
I appreciate the reception though my reservation led the team into a bit confusion ,the team handled and sorted out especially with the intervention of Mme Samatha
Handling of Luggage and Valet parking screening and sanitizing of baggage and guests were very attentive and appropriate
Had an opportunity to dine at Karavalli, Quality of food and hospitality and ambience was good
That's it for now,
Good experience but definitely lacks the Taj hospitality factor!
by Sharanya762 on
We love Taj! 2 weeks back we visited Taj West End, it was just Marvellous! Mind you, Im not just talking about the majestic infrastructure, hospitality was great and truly felt the Tajness. And btw, our favourite has always been Taj MG road specially because of the Chefs! When it comes to hospitality, those two properties nailed it. But, here in Vivanta, I am sorry! I am definitely disappointed.
We called 30 minutes prior to check-in, just so that the room can be made and kept ready. But, we were informed on check-in that we have to wait for 15 minutes. Please keep in mind that we checked in around 4:25 PM. We requested for upgrade, which was denied at first and after 20 minutes they somehow made it happen. They upgraded us to a Premium category room, totally grateful for that!
Speaking of rooms they are well-furnished, Modern, contemporary room with wooden flooring.
Cleanliness is fantastic! Covid protocols were followed strictly! Thats a good news.
But what bothered me me was the attitude of the person who checked us in. Im sorry but I have never come across someone that rigid. Check-in is the most important part of a guests experience and we didnt feel welcomed or warm for that matter.
We are not here for freebies! All we wanted was to experience Taj Hospitality after hectic week amidst Covid chaos.
Visit Vivanta for food
by SimranjeetB4 on
The food is great and employees of Taj are very friendly and helpful
Fish food of Karavali is great and everyone should taste it once
Good varieties during breakfast and since my wife was not well they brought breakfast in room and it was really good
An outstanding, reasonably priced 5* Hotel in Bangalore!
by Abraham1961 on
Location, Rooms, Food, Staff service, everything about the Taj Vivanta Bangalore is truly marvellous! Located in the heart of the City, plenty if greenery within the Hotel premises, really friendly staff across all levels from the Management to the ordinary Security guard, strongly recommend this Hotel to any traveller!
Perfect place for a stay in the heart of the city!
by natsam99 on
My trip to Bangalore started as a trip full of confusions with how my stay would pan out considering the current pandemic and my previously disappointing experiences in the city. However, upon reaching the hotel, I was given such a warm yet safe welcome! The hotel porch and the check-in was as smooth as I could imagine it. I was also given a room upgrade once I enquired its availability. The staff was absolutely brilliant! Though my stay was only limited to one day, I was given such a wonderful welcome at the stay. The rooms (newly constructed) were excellent. The rooms were very clean, well maintained and went wonderfully with the weather outside. The rooms had all the amenities expected in a modern hotel. Absolutely loved the safety precautions that the hotel management took to ensure a carefree stay for us. The property, although small compared to sprawling hotels all across India, was so well maintained. The hotel is perfectly placed on Residency Road, making the heart of the city easily accessible. I had taken my mother along with me to Bangalore. She had worked in Taj Gateway in her 20's, and when she found out that this was the same hotel, she was eager to find out about the older staff that had worked there. This was also so well catered to by the Staff. They got her in touch with Chef Thimmaiah, who despite his busy schedule took out time to speak with her about the old staff and tried his best to get her in touch with.
The breakfast offered at Mynt was so varied and so delicious. The food was of exemplary quality. We also had lunch as part of our stay package. This lunch too, was at Mynt. We were presented with so many delicious options, even for my vegetarian preference. I missed out on trying out Karavalli, which I shall on my next visit.
Overall, this was a wonderful stay for me.
One of the most wholesome parts of my stay was coming across Ms. Samata Danday, Operations Manager at the hotel. She extended her best skills of hospitality forward and left no stones unturned in ensuring the best stay possible. She was always reachable via text and made sure I had no dearth of options in having a gala time at Bangalore. Big thanks to her for making this a great stay.
Rest assured, I will be staying at Vivanta the next time I'm at Bangalore.
Thank you to the entire hotel staff, please know that your personal touches to our stay makes it so worth it.