We booked two rooms in advance and made an advance deposit of 2000/- We reached lake retreat at around 1:30 pm on 27th Dec 2016. First disappointment was that the place appeared deserted , Main entry gate was locked and there was no one to be seen. I parked my car on the road side , went near the gate and saw a boy on the first floor. He came asked me if we need rooms and opened the gate. I went up to check the rooms. THIS WAS NOT A HOTEL OR A GUEST HOUSE. This actually appeared to be a house where a small family lives and they have about 6-7 spare rooms which they use for commercial purpose for extra income. There was no other guest in the entire so called hotel Stinking rooms. Dirty pillow covers and non functional 22-24 inches TV We checked in asked them to change the pillow covers which they did I told them that we are going to bhowali and that they should get TVs fixed in both the rooms by the time we are back. We returned around 5:30-6:00 pm. But to my utter disappointment they did nothing to fix the TVs moreover the one and only tube light in the room was not working. Tea that they served was cold. My children were in no mood to stay there. I called NEELESH INN booked two rooms and left. The owner of Lake retreat did not even bother to come out of his den to apologise. They provide no assistance to carry the luggages . My children me and my wife had to carry the heavy luggage. Our deposit of 2000/- was not returned.