four star features- pool, garden,room amenities, location, room service
three star features- bathroom maintenance, minor service issues
restaurants and food is very good.must try kebab unlimited restaurant during the stay.
Bhubaneswar, a city of temples,is a popular tourist resort. It recently hosted Odisha Hockey World League Final that attracted hockey teams, players, officials and fans from Australia, Holland, England, Argentina, Belgium, Germany and Spain besides India. There were couple of hotel, including for media. Most of the properties were good, warm and friendly staff with reasonable quality of food.I booked this hotel through Make My Trip and package included breakfast. However, it was very agonising and embarrassing when on my first day before I could finish my breakfast a bill was thurst on me.My repeated pleas that breakfast is part of my meal plan, the staff insisted on getting the bill signed. I signed under protest and told the hotel staff, including GM, besides informing MMT. I produced the booking coupons and my correspondence but of no avail. Ultimately, the hotel staff realised its mistake and apologised. I thought it was end of matter. However, at the time of check out i was presented the bill that included charges for breakfast.In four days, the hotel management could not put my proper reservation voucher. I was again told that my booking was for room only. How embarrassing and agonising it was, both on the day of first breakfast and at the time of checkout, in front of other customers that you were asked to explain for something that you have paid in advance, even before checking into the hotel. So the MMT and this hotel, perhaps, speciialise in insulting customers as well as charging them for insults heaped on them.
There are many positives about this hotel, Rooms are comfortable and well equipped. Breakfast spread is nice. It is centrally located. Food and room service is moderately priced. Quality of food is above average.
On the service front, house keeping is below par and there is no focus on maintenance. I found three key fixtures broken in bathroom including the shower knob. Even casual supervision would have detected these faults.
The behavior of staff in the restaurant was sometimes bordering towards rudeness. They started closing buffet without bothering to ask the guests dining there to take final helping. The live counter closed down without executing the orders all ready received before closing time.
Only exception was the front office. Folks there were very helpful and courteous.
I have never been to this hotel despite being a local. This hotel came as a surprise to me. The hotel is located in the heart of the city and close to mall, theatres, restaurants and high end stores. This is a real value for money hotel as compared to the other hotels in the city. I had a buffet dinner and all my friends like it very much. The rooms are also modern and good service.
So I was pleasantly surprised, first time I was there and I found it pleasant and relaxing. Nice pool, nice restaurants and entertainment. The room is what you will find in any typical India hotel on a international standard. The club royal rooms were very spacious.
Thanks to all.