aloft Room, 2 Queen Beds
- Breakfast Buffet
Price for 1 Night
- Hotel Charges Rs.3,255
- Total Amount Rs.3,255
- Breakfast Buffet
Sun, 24 Nov – Mon, 25 Nov (1 Night) | 1 Room | 1 Guest
Reached the hotel late after a long tiring day from Mumbai at 9 PM to be told very curtly by the staff that they had no rooms available. Even though I had a confirmed reservation. The front desk manager took me to another hotel called Centre Point nearby and checked me in. It was not in the same category of hotel as Aloft, but in the middle of the night i had no option. I had to pay Rs. 3500 to stay in this hotel. I called travelguru immediately and they said they will check from their end. No one called me back. I called them back the next day and they said they will investigate the matter. Travelguru called after 2 days asking if I had paid in the other hotel and after that they credited the monies to my credit card. The worst part is no apology was tendered by them for the hotel failing to provide a room against a confirmed reservation. I was not informed that the hotel is full, my cell number was entered in the booking. Very poor customer service response from Travelguru's side when we contacted them. Secondly their customer service dint do anything as they said they close at 10PM. So if a customer is stranded due to their mistake, they wont do anything till next day morning 8AM...pathetic service. Used to make lots of bookings through Travelguru, but after this experience will have to find another portal.
(based on 527 reviews)
Staff's, Food and Facility like, Amenities and Wi-Fi are excellent, Rooms are very Good neat and clean, Chechin and checkout fast, staff's are very Helpful and kindness, Excellent Work keep it up. All the best
I am frequent guest at this hotel during my business travels. This is one of the best hotels in the vicinity with excellent service and courteous staff. The ambience is good and the staff is very helpful. The staff at reception is warm and helpful. I would also like to make a specific mention of Mr Tenzin at the WXY restaurant in the hotel whom i will rate 5/5 for his service and attitude. Thank you team !!
Good service by Aloft staff. Neat, clean and comfortable stay at Aloft during my last visit to Chennai. Restaurant staff's provide good service, kudos to Tenzin and Chandra for giving good hospitality. Hotel have good gym and swimming pool.
Stayed here for 4 nights, and this is one of the best hotels in Chennai. Excellent location, nice staff and very good services. Breakfast served in the restaurant has got enough choices and they serve quality and tasty dishes. We have enjoyed staying in this hotel and will definitely be the first preference in all our future trips to Chennai.
Aloft Hotel Sholinganallur is an excellent place for Birthday Party Celebration. Quality and taste of food was excellent. Ambience was wonderful. Staffs were really good. Mr.Balaji was of great help and assisted from the day of booking till end of the function. Special Thanks to him !!!
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