Crossway Parklane Airport Hotel Chennai

We had a very warm welcome staying at this nice hotel near to Chennai airport. We chose this hotel because we had an early leave in the morning. The room was very spacious and comfortable. We enjoyed the nice bed and a clean bathroom . Wifi was excellent. Because we were arrived late at the location we also had tasty dinner at the hotel. In the morning the hotel offers an excellent breakfast, helpfull staff and a very comfortable drive to the airport. The driver even supported us bu making the right stop for our flight to Jaipur.

Our experience was that this is a pretty average hotel with ok rooms and ok service. The restaurant is fine and it works as a stopover hotel, but with very little facilities. We found it very noisy but I guess that could have been down to particular guests and on arrival we couldnt get a cup of coffee despite the kitchen being open.

Our booking included breakfast and airport transfers both to and from Chennai airport. Despite e-mailing and contacting the hotel via the search engine that I booked with, giving the hotel all the details of our flight & airport arrival time, asking for confirmation of pick up, no reply and no one was there to pick us up. Not a good start. So we caught a taxi, eventually arriving around 8pm. We had an early 4am start the next morning so we were not going to be there for breakfast. As a little sweetener due to lack of pick up and the fact we wouldnt be having breakfast they upgraded us to a suite. Oh my goodness, I hate to think what a standard room would be like, the windows were absolutely filthy the curtains hanging off, the ceiling was in such a mess it was in danger of collapsing. The only positive thing was that the bed was comfy & seemed to have fairly clean sheets & it was one night only

Our room was nice and clean with a very comfortable bed. The location is very convenient if you want to stay close to the airport. Breakfast was very good. The hotel staff, particularly Mr Azam Khan, were very friendly and helpful. They even helped us get a SIM card.

We, a family of 4, booked a night at this airport hotel on booking.com. Prior to this we contacted the hotel to arrange an airport pick-up which they confirmed by e-mail. We also explained clearly that we had an airport arrival time of 00.10 on 22/12 and would therefore need a room for the night of 21/12-22/12. We were careful to stress this to avoid confusion. The hotel confirmed this by e-mail. However, when we arrived in Chennai there was no-one waiting for us. We called the hotel and they said someone would come and pick us up. However, they didnt arrive. We called a number of times and after about an hour someone eventually came. The approach to the hotel looked extremely dubious and not for the faint-hearted. When we eventually arrived in the hotel at about 02.00 they had to admit they had given both of our rooms away!!!! There was also another German couple there who had booked through Agoda and their room had also been given away! This appalling behavior is not what you need when you arrive in India after a 10 hour flight with two teenage girls in tow in the early hours . The staff were evasive, unhelpful and unwilling to compensate our having to book a more costly hotel at very short notice. We are seasoned travelers to India, Having now been 8 times. We love the country and the people. This hotel however constitutes the VERY WORST experience we have ever had in all these years. Simply avoid booking here in order to ensure you actually have somewhere to stay when you arrive.