Our room was nice and clean with a very comfortable bed. The location is very convenient if you want to stay close to the airport. Breakfast was very good. The hotel staff, particularly Mr Azam Khan, were very friendly and helpful. They even helped us get a SIM card.
We, a family of 4, booked a night at this airport hotel on booking.com. Prior to this we contacted the hotel to arrange an airport pick-up which they confirmed by e-mail. We also explained clearly that we had an airport arrival time of 00.10 on 22/12 and would therefore need a room for the night of 21/12-22/12. We were careful to stress this to avoid confusion. The hotel confirmed this by e-mail.
However, when we arrived in Chennai there was no-one waiting for us. We called the hotel and they said someone would come and pick us up. However, they didnt arrive. We called a number of times and after about an hour someone eventually came.
The approach to the hotel looked extremely dubious and not for the faint-hearted.
When we eventually arrived in the hotel at about 02.00 they had to admit they had given both of our rooms away!!!!
There was also another German couple there who had booked through Agoda and their room had also been given away!
This appalling behavior is not what you need when you arrive in India after a 10 hour flight with two teenage girls in tow in the early hours .
The staff were evasive, unhelpful and unwilling to compensate our having to book a more costly hotel at very short notice.
We are seasoned travelers to India, Having now been 8 times.
We love the country and the people. This hotel however constitutes the VERY WORST experience we have ever had in all these years.
Simply avoid booking here in order to ensure you actually have somewhere to stay when you arrive.
I booked the suite room 202 for one night. I've not stayed in many hotels in India, but this has been the best. Also to be considered is the price so I am trying to factor that in as well. Staff was friendly and attentive. Sure there are language barriers but with a little patience things will work out. At least I got the feeling that everyone was trying to be helpful.
The suite was very nice with a small entrance room with soffa and tv (fan and AC), and a larger room with large bed, tv, desk, closet, safe, small fridge, lots of space also with fan and AC. Bathroom was large and clean. The layout was nice as someone can watch tv while another person can sleep.
The staff was very responsive. I didn't know how to turn on the hot water geezer and called the desk. There was a person there in 2 min. Our tv in the big room had cracked and could not be used. I called the reception and they were there in 5 min, checked it out, and said they would exchange it. I said they could do that after we left, as we were going to sleep anyway.
The shuttle/car to the airport was clean and driver drove well. It is just a short drive to the airport which really reduced the stress of getting to the airport etc.
All in all, I will stay here on my next trip leaving from Chennai.
100% worth for money ,Explanation of hotel from Ms.parveen murukku was awesome she explained all the amenities through call ,and Ms.parveen murruku only taken check in on next day room no 210 on 27th dec 12.30 pm and Mr.anand was busy in another computer,door lock was not working properly from outside anyone can open, but after complaining their hotel team response was awesome every one came and spoke with me politely and solved the issue using master card,housekeeping person are so dull except one guy ,night receptionist person also so dull ,all the workers are gentle and polite manner but not smiley face ,that made me worried little bit ,food was fantastic we ordered mutton biriyani, garlic nan ,butter chicken masala ,but chicken half tandoori masala was not cooked properly in tawa.room 210 shower was big and water over wastage and not flowing on all over the body ,wash basin tap was Mobling not fixed tightly.phone was not working properly u need pull the wire due to loose connection . From this hotel international and domestic airport was around 10 to 15 mins,no check up or scanning machine in hotel for security check up .these are minute mistakes just solve it.sure I will refer this hotel to friends and business circle .I will be back to this hotel for next visit.
The only worthwhile thing about this hotel is its proximity to Chennai Aiport - only a couple of minutes' drive. Despite our advising them twice about our arrival time the "complimentary airport transfer' on arrival did not eventuate. The room was small and not very clean. There was no shower curtain, so the bathroom flooded when we showered, and some of the fixtures were broken The overhead fan was very noisy, as was the airconditioner, which was also not very efficient. The complimentary breakfast was edible but lacked variety.