Crowne Plaza Park

What works - The location is great.. at Adyar and near the main office locations in the city.. the rooms and the toilets were great.. the food was good.. the over all service was good.. What does not work - the staff were not really particular about contactless service..

I'm writing this review very late but as we say it's never too late for something so here it is... I was on a business trip to Chennai in mid January this year. I stayed at CP hotel for 03 nights and it was my first experience staying at IHG group of hotels. I asked the staff during check-in if they can enroll me for IHG rewards points so I can get points for my stay (I wasn't enrolled earlier). Guy there said that he will do it for me but it wasn't done and he requested me to go to my room and also said that he has noted my email ID and I'll get an email once he enrolls me for IHG rewards (like I was a first time traveller but i didn't respond to him because I was tired after a long international flight journey). I didn't receive any email during my stay (as it was expected) and on the day of check-out i asked again about it. Then reception staff gave me a form and it was done in 5 minutes. I assume hotel has instructed their staff not to enroll customers on the day of check-in so they save some points? How ridiculous? Then I realized why Marriott is best brand in terms of everything.... My concern not the points but how such big brands are doing so low grade acts. Will try to avoid CP in Chennai during any of my future visits. ' And after my experience with front office rest stay was average... I was mostly out for meetings so didn't get enough time to enjoy any other facilities at this hotel.

I had contacted sales senior manager in the month of February for a group corporate booking. Of course, on hindsight given the lock down, it would not have been materialized. Nevertheless, i thought of providing feedback. The property is good , rooms as well as conferencing and restaurants are of good standards. We could not proceed at that point of time due to lack of an effective response from sales. I think, this person was new to the hotel so not really well informed about the facilities, terms and conditions so she de-sold us instead of selling. Further, she was quite disengaged and no professional response for tele calls. My suggestion is also please have someone who is familiar with the city instead of having sales managers from elsewhere.

Phenomenal service provided at 1 am by Akash.Not only were we ushered and seated with a welcoming smile,Akash went overboard with taking care of each of our needs. He was always present when we needed him

We were fortunate to have a room here over the New Year period. Being a Royal member I was upgraded. Top floor, great views & the usual comfortable room. I am not really that fond of dark bathrooms in tropical countries nor the persistent freezing AC. The Club lounge was busy during the Happy Hour & the polite bespectacled man was over-worked. It was also freezing cold. The drinks were fantastic as were the shammi kebabs. Excellent breakfast in the main restaurant but but moved to the Club for some tranqulity. The Hotel also has a good Gym & a lovely pool area. The staff are very polite. There is a lovely grocery shop opposite & the Madras Club is 6 min walk away, surrounded by mansions. Airport is only 30 min away. The room service boy & girl were excellent- so polite.