Service is prompt and professional and rendered with a smile. Room is modern and nicely furnished. Comfortable bed and pillows. Electrical outlets in the centre of the bed headboard, together with the switches to control the lights in the room. Very convenient. Fast reliable WiFi but maximum of 3 devices.
Relatively near to Phoenix Market City and VR Mall. Near to the airport as well.
Small name, big services. Staff always willing to satisfy, great restaurants. Felt like a king staying here. Close to various offices at Cybercity. 30 minutes from the airport. Close to most parts of Chennai
Felt like a home away from home. Ms Avira provided personal touch by taking care of my special dietary encouragements. City view from the rooftop restaurant is memorable. A chance meeting with Kalki at the restaurant was a bonus.
I recently received a couple of massages at the spa at this hotel. My husband and I went for a couples massage both times. The phone communication I had with the spa prior to my visit was helpful and gave me all the details of pricing and packages.
The spa is on its own floor in the hotel, and immediately upon entering, the calm and serene decor starts to put you at ease. We were greeted warmly and escorted to a waiting room, and served water or tea, based on our preference. After about 10 minutes, a massage therapist came took us to our treatment room.
The massage room is enormous, with 2 massage table beds, and a jacuzzi sits inside the room. There are two wardrobes as well as a safe to put away your things. Each person has disposable underpants and cotton robes. The therapists start by having you soak your feet in a large bowl of water, washing and briefly massaging, then drying your feet, before you lay down on the massage table. The massage itself was strong with lots of oil and the therapist checked to make sure the pressure level was comfortable. All parts of the body except the chest were massaged.
Afterwards, because we had requested to use the jacuzzi, it had been turned on and we were left to use it, followed by a steam sauna in the shower stall. The shower and toilet are part of the massage room. Amenities like shower gel and shampoo were provided, as well as a hair dryer and comb.
I bought a silver membership for 2 90-minutes couples massages and this made the deal quite attractive (approximately 11,000 for the package). What would have made the experience better are a few things:
1. I don't understand the point of escorting client to another room before they proceed for treatment. This second waiting room is quite dead and chilly.
2. I am not entirely sure that the massage lasted a full 90 minutes, on the table. This is based on 2x2 experiences. Last time, I asked the therapist before I got up on the table - is it 90 minutes on the table? and she said yes. Perhaps I misunderstood or did not communicate my question clearly.
3. On both visits, one of the therapists stopped massaging and we could hear noises coming from her setting up things - understandably, the bathroom sauna or jacuzzi had to be turned on but this should be kept to a minimum and the therapist should not lose physical contact with the client as long as she is in the room.
4. Serving a hot cup of tea with something small like a biscuit or fruit would be a good way to wrap up the experience.
Overall, I would recommend the spa for the value and experience.
What a great stay in Chennai this week. Thanks to Feathers hotel and their great staff and delicious restaurant - Tamak. Please try it when you get the chance. Besides great selection of delicious Asian dishes, Tamak serves one of the best salads I ever had in my life! Their pomelo salad with spicy twist and freshness is simply fabulous, magical!!
Special thanks to Swarup and Rajya for making it such a special experience tonight!