stayed for a night on 6th jan.
pros- cleanliness is all round , the staff are polite & prompt . nearby the metro is available. also the forum vijaya mall is just 1km away for a nice getaway .bathrooms are spacious
cons- rooms are too small even considering ginger stds & the double bed leaves no space for movement
it is preferable for a short stay
We try to be loyal to the Taj brand, having had some great experiences with Vivanta properties.
We expected a clean room and bathroom, with good service at decent prices.
1. For the same rates one gets a slew of options, cross this one off your list
2. The staff are untrained or impolite, depending on your point of view. Considering the junior member was 5 years into the job I think indifference is the kindest assessment.
a) On arrival we found no eye contact, no welcome in words, or even a smile. Just a business like clattering of computer keys and handing over of two pages of check-in information. It took 8-10 minutes for the process to complete and two staff were present, but both were engrossed with the keyboard. We mentioned that it was a double booking for 2 days and then single for 3 more.
b) The room card RFID was not functional and remained so despite our pointing it out, we operated all the switches manually.
c) TV was not working, nor was the coffee maker, we had to ask for it be rectified. In fact the coffee maker that was replaced also did not work and it required a third implement.
d) Recyled water is used in the flush system and is inadequately treated - resulting in a bad smell. There was no air-freshener
e)We forgot to put the 'Clean my room' tag on the handle, so rather than go back, we decided to stop in Reception and mention that we needed the room cleaned. There was one staff member on duty and she was on the phone. For more than 5-6 minutes, without glancing up at us, acknowledging our presence, indicating she would be with us, any recognition at all. It was an internal call about time of check out and prices, she could have briefly put him on hold and dealt with us. My daughter went up to the room, opened it, took out the sign, placed it on the handle, came back down before the lady could finish! It took her 10 seconds to deal with our request.
f) The sheets were stained and unchanged even after HK visit on the 3rd day. By which time I had decided to leave, so I didn't ask for the change.
g) On 24th evening, my daughter was to check out on 25th, she phoned and mentioned her checking out, my retaining the same room if possible, or else to assist my changing rooms since I am a senior citizen with a back problem. (She was leaving at 4:00 AM) The person on duty assured her he could see the reservation and I could stay on. She asked the morning staff be informed so there was no confusion. But at around 11:00 Am the next day I got a call asking when I was to check out. I explained that my daughter had already left. I was told the room was to be released that same day. He refused to listen to my explanation and insisted there was no further booking in the system. I asked him to check by name, since the room allotted might have another number, without pause he insisted it wasn't there - that means he did not check, there was no time. I went down and he now insisted on some 'voucher number'. I had to call my daughter, who sent me a snapshot of the booking, which was now miraculously found in the system! I asked them if it was all sorted out and I could retain the room, I wanted no further problem - I was assured it was now okay, they had the required information
i) I went out to meet friends and returned around 3:30, I had asked for some refreshment at the cafe and the server had kindly accompanied me with the same. We found the key would not work. He was sweet enough to get a passing HK boy to open the room and requested the card be rectified. The card was returned with the information that the key card was blocked because the stay was completed. I was rather upset, it was as though I was repeatedly being accused of trying to overstay. I was told this was a 'process', automated by the - you guessed it - 'system'. So why did Reception not hand me over an updated key in the morning?
j) When travelling up to my room I found 2 HK staff in the lift, indulging in horseplay and giggling, I got on on the 2nd floor, one got off on the 3rd, still hysterically laughing. I asked the other boy what happened and he pointed to the button panel, all the floors were lit up. We stopped unnecessarily on each floor until the 7th! Customers are unimportant, and this kind of tom-foolery is ignored despite complaint.
k) I decided to check out the next day, changed my reservations at great cost, and went to reception that night to sort out any pending payment (Dental Kit: Rs.25=00). I mentioned that it was cancelling 2 days of stay and was told refund would be made through our booking site - MMT
l) On the 28th, my daughter gets a call, asking when she is checking out! This is the height of incompetence!
Please note that I had communicated all complaints, and intent to check out 2 days early, to the manager too, by phone and SMS (for the cancellation). In spite of his intervention there was no apology from any staff member, except when I called to ask for the bill. There was a plea to 'give one more chance'. Then we get called on 28th to ask when we are checking out? You mean you didn't release the room? Ridiculous!!!
Ginger ... please ... you showed your bitter astringent nature. Call yourself Garlic - then we can all be Jain!