I chose this hotel based on some reviews in Booking.com . I had a look at the pictures posted of the rooms and found them to be reasonable quality. Upon checking into the hotel, you discover that it a hotel converted from some other property. The place was not built as a hotel. There is a minuscule reception office, which looks more like a security counter. Anyways after checking into the room, we found that the hotel has no restaurant attached to property. There are two close options available (housed in the same building) and both have attached bars and maybe unsuitable for families. Further both of these restaurants serve non-Indian food, one is a Japanese restaurant and the other a continental restaurant. So for regular Indian folks wanting to go for Indian cuisine is an impossibility if you check into the hotel. We had to go for lunch outside at the neighborhood and found a decent Indo-Chinese restaurant located in the Raintree hotel.
In the evening we wanted to have some tea/coffee and some snacks. Tea is unavailable (what a joke!!). Anyways we were forced to order coffee (cappuccino) and French fries. The coffee was an utterly disgusting coffee I have ever had. French fries were okay. I do not know from where these two items were sourced since the hotel, as mentioned earlier, does not have a restaurant attached to the property.
Morning breakfast is even more bizarre. Three options available: vegetarian continental, non-vegetarian continental and Indian breakfast. However the staff warned us saying that we should avoid ordering Indian breakfast since they have to pre-order it from a restaurant located not very close to the hotel. So by the time the breakfast gets delivered, it is not in good quality anymore. Makes complete sense if someone were to order Dosa as an item in the Indian breakfast option. We ordered a set non-vegetarian continental breakfast for us. It was okay. It is good to mention here that quantity is an issue served in the breakfast menu. So guests should take note of this.
Finally I can only say that I cannot recommend the hotel enough for guests. Location of property is good but without a proper restaurant attached with property, it can be challenging to spend more than one day at the hotel. I think management should look into these issues and try to improve things. It seems staff have apprised senior management about the issues pointed out by guests, but senior management (owner) seems to turn a blind eye to their suggestions for improvement.
As the name suggest, it is for people on business, not for families on vacation. Facilites include excellent wifi, desk space, good sized beds, clean bathrooms, no musty smells. Housekeeping is good. Check in was smooth and so was checkout.
Meals can be ordered in the room from a restaurant attached to the hotel. Delivery is on time.
Breakfast if in your booking option consists of 3 choices- veg or nonveg continental and South Indian. Breakfast is sumptious, brought to your room, as there is no lobby or dining place here.
There are however small sofas strategically placed on each floor for short meetings or waiting guests.
The only con was that the posh bar downstairs is a little loud at night.
All in all a great place to stay, value for money.
My mother and I started the trip very pleasantly with confirmation of an early check-in a day early only to arrive and be told that we might have to check out early the next day because God forbid we checked in early. We entered a very pleasant room with limited amenities. Ultimately we made a dozen calls to ask for basic necessities of towel, cups, etc. The attitude of the staff is appauling. Most of them had the attitude that they were right and that we were told so. The worst part was when we asked for a bottle of water and two cups for tea, they said "we have already sent you cups this morning and we only offer two bottles of water complimentary". If you would like to feel guilty for your stay, this place is the best place you can book in chennai.
I paid in advance yet when I reached there I was told there are no rooms go to another HOTEL!!!?? I PAID THE MONEY AND THEY WERE TELLING ME GO ELSEWHERE!!!!! After fighting for a room I got one, to my horror it was the worst mistake of my life, pathetic breakfast, I couldn't sleep on the extra bed, They dont have a kitchen!!! Velveteen Rabbit has nothing to do with Chamiers Grey suit!! The hotel doesn't even serve Tea!!! Pathetic!!
This hotel is NOT recommended if you want to rely on a booking made, are a solo female traveller, expect reasonable check in time, or have plans that the hotel respects. None of these factors were on offer at this hotel with the following experience:
I booked this hotel on booking.com weeks in advance of my stay and reconfirmed on day of my booking to advise the hotel of my arrival time. I chose this hotel specifically for its location due my plans in the immediate local area and the ability to walk where I needed to go. Upon arrival at 8pm I was advised that my room had been given to someone else, and that they would take me to another hotel. Most women travelling alone will ask the obvious question what hotel and where, especially at night! It took considerable time and multiple phone calls before someone could answer this question. I indicated that I wished my payment to be nullified and to go elsewhere but even this no one seemed able to address. I was finally advised by the manager Martina that the sister hotel where I would be taken was 200 metres away so on this basis I agreed to continue with the booking. A polite staff member accompanied me in a cab to the new hotel. The hotel was in the next suburb as it turned out which isnt a disaster but with all the stuffing around I was very late for my evening appointment and my plans were disrupted the next day as I was not able to walk which was the point of me choosing this hotel. I appreciate that other guests circumstances or plans may change but it is customary for hotels to honour their original bookings. Completely unreliable.