Mon, 21 Oct – Tue, 22 Oct (1 Night) | 1 Room | 1 Guest
THE STAY WAS GOOD FOR MY GUESTS. BUT I HAD A BAD EXPERIENCE THAT THE PAYMENT WHICH I MADE THROUGH MY CREDIT CARD WAS NOT REFUNDED BECAUSE OF FAILURE BOOKING. STILL I AM FOLLOWUP . I DON'T KNOW THAT THIS IS THEIR RESPONSIBILITY TO RETURN THE AMOUNT FOR CANCELLED BOOKING. BUT WE NEED TO FOLLOWUP WITH THEM. THIS WAS TOTALLY NOT ACCEPTABLE.
(based on 130 reviews)
Excellent part: Round the clock restaurant and very good food. Had meals at 0100 am on two nights. Food was freshly prepared (which took time) and tasty. Buffet breakfast was quite good. Fresh lime water and both veg and non-veg food something I can always go back for here. The cost was very decent too. Average part: Rejected two rooms for linen and cigarette smell and then accepted the third room (with a sigh). Linen was average. Towels were too rough and they couldnt give better ones. Bathroom was precariously small. I feared hitting walls or fixtures while manoeuvring for shower. Shower was choked and hence a bucket was given. Bed was comfortable.
Service and ambience all good. But you have Bollywood night in Tamil Nadu why not Kollywood night in Tamil Nadu. It seems your following hindi imposition in Tamil Nadu. Most of the customer base seems to be Tamil or South Indians still only English and Hindi songs are played at maximum. I really feel this to be a trending issues in Tamil Nadu.
The stay was way ahead of my expectation...!!! Very nice ambience... and the room service people were so good... The complimentary breakfast was really awesome..! we enjoyed our stay much.... its truly worth the money...! No regrets at all...I would definitely give 5stars..!
I always stay at this hotel, thank you Gracy for making things comfortable and easy for me. Gracy is asset to the hotel team and should be rewarded for the work she does so nicely. Only thing hurts me is that you guys couldn't find my watch I left at the table when I checked out. I remember the time I left, my room was next to be cleaned and housekeeping guy was in the next room. It is sad that you couldn't track my expensive watch. I used to book online before, now I inform Gracy to block my room. Thank you :-)
Staff was really amazing over here apart from the well furnished rooms.Reception staff and house keeping staff was ready to help at any time. Mr. Amardeep was kind enough during his room service. Would definitely recommend to stay here.