I and my friend had a trip planned to pondicherry. We decided to stay back the day we landed i chennai and take an early morning bus to pondicherry.
After reading all the reviews from trip advisor, i decided to book this hotel.
The hotel location is very good. Exactly in the market place and marina beach is 15min walking distance or auto costs 40 bucks to reach the beach.
We checked into the hotel on 19th july at about 3pm in the afternoon.. we were given our room after filling up the register.
The room is quite big in respect of any standard ac room.
The room was clean and also had an attached balcony facing the main road.
The bathroom was also clean and spacious.
The staff were helpful and made our stay comfortable.
It is cheap and well maintained.
We had an awful experience here...
arrived to Chennai around 8am and stopped at the front desk to ask about early check in; they were extremely rude and short with us when asking for our passports and information, raising their voice at me with an angry face when I didn't understand what they wanted me to write on their papers. We waited about 10 minutes in silence as they did their paperwork and said not a single word to us and ignored all our questions. It felt like we were being booked for a night in jail..
When we finally got to our room the man opened the door, turned the light on, threw a bar of soap on the bed and then slammed the door behind him as he left.
We tried to ignore all the cobwebs in the room and decided to shower, only their were no towels, many spiders and mosquitoes in the bathroom, and there was NO WATER for the shower.
So we decided to rest in bed for a bit before walking around the area... after laying in bed for 5 minutes we were both bit by the dozens of ants that were crawling all over the bed. We tried to shake them out and to check the rest of the bed for any bugs- luckily just ants. But the pillows were absolutely DISGUSTING!! They were stained brown and yellow completely, and smelled of urine, obviously have never been cleaned or replaced since god knows when.
At this point we decided to leave- our 45 minute stay was more than long enough. When we came down to inform the manager that we could not stay in our room, he immediately started yelling at me to pay him for the room. He didn't offer to move us to another room or anything.
I understand that our reservation still requires us to pay for the night that we booked, but how rude to immediately demand that someone pay you in cash! Especially for a dirty room infested with BUGS and no water!!
Rude staff, disgusting rooms... no 'value' for price here- I gladly paid the 600 rps just to leave this place.
I stayed here for 7 days in two different rooms. It is a budget Hotel, but a really good one! We bought room in advance over tripAdvisor
Room: big, furnitured, clean, TV (one room with blurry english Channels, other one good), AC available, balcony (even though it feels more Like an oven), european Toilet, one room had more water in shower than the other one (Luck?)
Staff: nice and helpful, gave us a different room when the Fan broke Down, could extend stay without stress
Location: restaurants and Shops nearby, Walking distance to the beach and different malls
Downside: no WiFi, desk Lady told us the second room was super deluxe. Except for Hot water all day we didnt See the difference to the standart one
Hotel is not for family and vacation. Photos are representative of actual and give very false impression. Lobby seems like a run down mill. Towels provided were smelly and musshy. Cigarette smoke for next rooms were irritating.
Overall experience is poor.
The room shown in the Cleartrip Review was not the same as the one we were allotted. We had to pay 600 rupees extra to upgrade from Std AC Double to Delux AC Double. Also, the lack of room service miht be a deterrent, although they did offer to bring food from outside as ordered. And the location is such that if you step out you will find several eateries. We went to Firdous, which was good.
Other than the above, the hotel enjoys the advantage of very ood location, very close to the Marina Beach. The bathroom was clean and had hot water on tap.