Mangalam Merlion

We reached there around check-in time around 12pm just to know they don't take bookings from OYO. I asked them they could have replied to OYO when they received information about my booking. For that the lady who sits at the reception said they can't do it. (Which I don't think so). I had to call OYO as they receptionist didn't care about us. When OYO representative requested me to hand over the call to the lady at the reception and when I requested her to speak she just moved away turning her face. This was an eye opener for me to understand the attitude of the receptionist towards the customers. I had to book a new room and move after sitting there for 1.5 hrs and had to cancel my afternoon plans . I can understand if they have problems with OYO and in case they have techincal difficulties to cancel from their end (if at all it's true). But the way they responded when I was requesting to speak to customer agent was a mean way to deal with customer. I would request to please keep away from this property. I just came across another review with similar experience. I wished I had read it before booking.

We had booked this room online and when we arrived they told us they had received our booking but had no rooms available!! After discussing online with the booking site (as the hotel would not contact them directly for us) they tried to relocate us but with no luck. The lady on reception took no ownership of the situation and was very rude, and not at one point apologised after keeping us for 3 hours to solve the problem. After all this we then found out that they did in fact have a room booked but the price online was lower than their standard tariff and hence would not accept the booking unless we pay 3 times the amount we originally paid. We ended up having to leave with no room and find another accommodation late in the day. It seems there is no customer service whatsoever in this business.

Mangalem Merlion is located in the shopping area of Chennai, near Grand hotel. Our room was really big, with a desk and couch. Im not sure if the bathroom and the towels were clean enough ... Breakfast is in the room. They bring it at the time you choose. First day we had Indian breakfast; the next day we asked, and got, sandwiches.

One of the Best hotel I have stayed in Chennai. Very good staffs and Manger. Very co operative in Check in and check out. Room was very neat and tidy. Also well maintained. Very good amenities. Complimentary break fast was also the best. Overall had a good stay.

We have been traveling around India for 2 month, going to high budget hotels to low budget ones. And we can ensure this one is the best one. - The manager is very attentive, he always make sure we had all we need. He gave us good and useful information about the place and help us in every single detail. - The room is perfect. Completely new and VERY CLEAN (this is almost impossible to find in India, but here we can ensure it is clean!). Comfortable mattress. Nice and good quality bathroom. - Good area, you can have everything walking distance. Quiet at night and early mornings. - Very, very good breakfast. We normally dont write such as good references (we are really critical) but this hotel and its staff are just perfect.