Hotel was absolutely awful and the whole experience was awful! From the moment we saw the hotel from the outside, we could tell it wasn't nice, it is located in not a very nice area and it is very noisy on the road with so much passing traffic. It looks dark, dingy and depressing as soon as you enter the reception area. The staff are not good at all. When we called ahead to confirm our booking the guy who answered said that we have no booking!! Ridiculous! This was despite booking well in advance! When we got there they looked bemused and confused. They then took ages photocopying our passports and it was 1am and we were exhausted and just wanted to get to our rooms to sleep! When we did get to the rooms, they were awful. There was an awful smell coming from the bathroom, smells like sewers! The bathroom was very dirty and there was a dead fly squashed on the wall! Disgusting! The bedroom was horrible, very dirty on the floor and the bedsheets did not look clean at all. I couldn't sleep the whole night as I was getting bitten by bed bugs and I my arm was burning so much for the itching! I honestly have never seen such a bad hotel. The breakfast the next morning was pretty poor.The selection was very poor, with hardly any choice. I had toast in the end, I was scared to eat anything there as the cleanliness was so poor. I couldn't wait to get out of there. Grand Metro Central was the worst hotel experience we have ever had to endure. As soon as we could we had to transfer to another hotel, we couldn't stay there a minute longer! There was nothing Grand about this place. A lot of work to do in terms of staff behaviour, cleanliness, rooms, food, decor and the general look of the hotel.