Welcomhotel by ITC Hotels, Cathedral Road, Chennai

A hotel with Poor hospitality at reception. we went in as a family 1 month ago. after a long travel we reached there in the night around 7PM. The receptionist was absolutely not bothered about the guests. we were made to wait and in a rude manner started asking for our information. finally after 20 minutes we got our room. luckily room was quite big and the food we had was excellent. that saved our day. I personally feel hotels of this calibre should have good hospitality.

I stayed here for 3 days with my family. It was one of our best hotel experiences so far. Every aspect of the services they offered was top notch. Staffs, ryt from security to house keeping were very much helpful. Child friendly ������. My 2 yr old felt as if he was at home. I was upgraded to a club room upon check in������. Thanks to the madam who assisted in our check in. Will definitely come back whenever I visit Chennai.

Stayed here for 2 days. Room cleanliness and staff services were good. The hallway stinks and room smelled a little weird (not bad though). There���s no clear coordination between the staffs. When we checked-in, the staff said we had complimentary breakfast and had asked us to visit their restaurant in the morning. However, the person at the buffet said it���s chargeable for our booking but said it was okay and asked us not to worry about it. But I had my doubts whether it���s chargeable or not so the same day I enquired at the reception, the receptionist said it���s not going to be charged. But at the checkout the same lady who checked us in said there was a new charge on our bill from the restaurant. I clarified her the whole situation, after a deep thought she asked us if we could pay 50% of the charge. I feel that the lady didn���t want us to leave without paying for the food which we wouldn���t have had in the first place Since I had the food I thought it���s fair to pay. Overall, it���s not about the charge but the expectations on their transparency and coordination between their staffs on their communication on client matters. It was very disappointing on my expectations in service. Request to the management : please provide proper training to your employees on dealing with client matters and their communication. Also improve the hiring process to get a well qualified person to deal at the front desk. Post stay feedback email would be great.

would to love share my review on Welcome Hotel Chennai as the hotel is very beautiful and the service of the hotel is just awesome. Specially I would love to thank the front office team as their service was too good. When ever I need them or I need any kind of service or help I have received it very quickly. Even their food is just awesome i enjoy well.....

Wonderful place to stay in the heart of city in affordable price. Room are spacious and well crafted. Staff approaches are polite as well as professional.. kudos to the entire team to make the stay as memorable one