Raj Park (US Consulate)

While the location of the hotel is very good, the approach is very cumbersome. The road has divider which involves driving some distance to take a U turn and enter the hotel. Being a very narrow and busy road and location of hotel just near a signal light means during peak traffic hours you have to wait till signal turns green to get a chance to enter the hotel IN gate. Portico is very small and can take only one car at a time which means if a car is already there you wait in driveway for it to move after guests and luggage are unloaded. Absolutely no parking inside hotel but thankfully 24 hrs valet parking is available. Parking is done at a small compound 2 buildings away on the same side as hotel so you go against one way traffic for 70-80 mtrs. Even this parking lot can take maximum 12-14 cars thats it. Hotel is old and quite small ( 85 rooms + annexe with another 35-40 rooms). Check in was quick and easy due to prior reservation. Our 4th floor rooms was satisfactory but not large enough to accommodate an extra bed so only double occupancy feasible unless you want to cram the room. Room furnishing and furniture were sufficient and good with 2 telephones, bedside control unit for lights etc. Though the centralised AC took along time to cool even at 20 degree setting in November climate wonder how much longer it would take in peak Chennai summer temperatures. The bed as in most hotels was terribly saggy and most uncomfortable to sleep and was much higher than standards of most quality hotels. And watch out for the treacherous strip ( 2ft x 6 ft) of carpet laid at the foot of bed...a sure killer if you step on it in a hurry....its slips like skates on ice and you will have a nasty fall with dangerous consequences. I checked the carpet had no rubber backing and was wool on polished marble resulting in zero friction and excellent slider. Bathroom was satisfactory with good plumbing fittings though the WC flush valve requires extra effort for full prolonged flushing due to a mechanical lever type flush valve. Bath tub doubles as shower place also....a bit cumbersome in the cramped space. Bathroom amenities and towels were at satisfactory levels...no issues there. Hot water was on 24 hrs. Tea coffee maker with requisite sachets, in room safe, spacious wardrobe with hangers were all very satisfactory. LEd TV, writing desk with separate chair all nice. The rooms service menu was very extensive and covered all cuisines and tastes though we did not have an opportunity to try them out as we had all our meals at the wedding which we attended. So I cant comment on the taste of food but considering the prices on menu I sincerely hope they are good. The Bar as is the case with most hotels in Chennai is tucked away in the basement away from public glare as chennaites assume drinking is to be done surreptitiously as if it were a crime( this is a curse to Bars all over Tamil Nadu). But then the Bar here called Alchemy was pretty good with chilling AC ensuring you swig down a few drinks quickly to warm up yourself. Again an extensive list of spirits and beers including imported brands but also priced quite high ( thanks to multiple taxes). We had a chance to try out two snack dishes along with our drinks -a veg( mushroom) and non veg( chicken) and must admit both were very good....so I presume their food menu must also be quite good. Service was uniformly good by all staff members..Hosuekeeping, bell boys, valets all courteous and effective. Over all a good hotel to stay but could do with a renovation due to its age and parking is a bug bear for guests coming in own cars. No harm in trying it out for your next stay. Current prices Rs.3920 net AI for bed and free breakfast on twin occupancy. oh yes I forgot...you get free Wi fi internet in rooms okay speed nothing great but helps you to stay connected.

So, We had booked for 2 Nights. I had called the previous day on 044-42257777 to check if my booking was received. The reply was cold blooded "Yes" and she kept the phone down. I took it as one off or maybe a honest network issue. On the day of check-in, I called the hotel to let them know I am arriving mid-night with my 1 year old daughter. So, I would prefer to have the check-in formalities ready. I told them I would whats-app them my ID Proofs so that the Check-in is smooth. I also explained that I have travelled for about 600 kms by car with the kid, so I requested them to do needful. In about 20 seconds, the executive told me that it has to be done on hotel and promised it wont last more than couple of minutes. Fine. I understood thats its their policy. I land at their hotel, around 11:00 PM, with my toddler sleeping and it took grand 20 minutes to have it sorted. Not just that that, I had to explain to the receptionist who "assumed" that I was staying alone. I had to show him my booking where I have clearly mentioned 2 adults & 1 infant. It showed in his check-in form too! Really?? While doing my check-in, they had a corporate booking (A company whose name I do not want to disclose), whose check-in formalities where completed while just making me wait. He explained to them that they had Dinner & Breakfast as complimentary. I knew that I had not took the Complimentary breakfast option during booking, So, I only asked the receptionist on the charges, the reply was "No sir, its not in your package." I didnt even want to have a go, I just went to my room to sleep it off. Room was Okay. Restroom was small and felt old. Shower tap leaked. Faucet leaked. The minibar fridge was locked with a key (Yes!!). Bed was comfy. Food (In room Dining) tasted great. Good house keeping. Atleast they were respectful & friendly. Felt let down.

Only thing good about this hotel is the excellent location. I preferred eating breakfast on 2 days in Woodlands and Sharavana Bhavan. Surely far far better value for money compared to Park. The Gym and Pool are an apology. Could not stay there for more than 15 min. Drinking water has to be reminded. I left back a book (by mistake) they expect me to send somebody to pick it up. No. They will not courier it EVEN LOCALLY. Surely will not stay there ever again.

everything about this hotel oozes quality and profesionalism. The staffs are superfriendly, the rooms are beautiful, the gym and SPA is top notch...had fabulous tym there...worthy of each penny u pay...tnq

Overall experience is excellent...ambience ,housekeeping service also good...felt satisfied with ur services... Everyone should try the swimming pool. And appreciate the cleanliness in the hotel. Excellent.