Such a worst experience
by SakthiN22 on
At first they said lunch was included in the package but later asked to pay for it. And when we went to restaurant to eat the restaurant was full and they asked us to wait in the room and send the food. It took them around one hour to send us food. The food was not good at all. Later we asked them water which took around two hours for them to send. Also evening tea dint reach us even after one hour. We had to check out evening so we dint have it. The room had balcony which even wasn't clean and the bathroom dint have any products even to hand wash.
Visit with office friends
by vipinkumar4u on
Excellent place for stay, villas are really good and maintained well. Each villa is a duplex and has two rooms with a hall and kitchen. Nothing can be done in the kitchen as no utensils or other setups available. Three restrooms are available in each villa and there is a terrace as well although we havent tried using it but it looked good. Bedrooms and neat and in fact the Restrooms are clean too. Have tried couple of resorts in ECR but very first time seeing the maintenance part being very good. There was complimentary breakfast and was ok but not great. Food ordered to rooms were good but slightly expensive. Swimming pool was small so group of people getting in there will be difficult. Beach access is very very closeby. Overall it was a good experience for us.
by Compass03344212456 on
Came to know about this place through a colleague of mine, even he has not visited by came to know from his friend that the place is good. This is exactly where I committed a blunder, never take a word from person who is not experienced the services.
Went as a family of six adults and two kids. With some hotels, you wonder how they get a good rating and have a pathetic service in real; this resort is a classic example. All good in rating but very disappointing in real.
For prospective guests to this place, here is the summary/my experince
- Average room with leaky AC
- Below average cleanliness in the premises. Had all the food waste piled up behind my room.
- Average food (Ala carte), Pathetic breakfast (Complementary)
- Staffs with no clue about their jobs (Front desk and restaurant)
- Did not get to try the beach activities, as it was shut and this was not informed while booking.
- The only good thing in my stay was the extra bed which came without me asking for, all the other basic stuff (drinking water/food/ water in toilet) I had to beg and roll on the floor.
This for the hotel management,
It was struggle from the very first minute in the resort. We as a family came in for a vacation and you people made this into a nightmare.
Check in : Came into the resort by 1.30 PM as I was told the check in is 12:00 PM. The front desk people made us wait for an hour to provide us with the rooms. When questioned for the delay, I was told the previous guest did not vacate on time hence the delay. A teashop will have better management than this.
I requested for adjacent rooms while booking the same was denied, got rooms in two different floors. The person who took my booking and advance said the room tariff was 7500 but I was charged 9000.
Beach activities: The information that the beach activities are cancelled was conveyed after reaching the resort. This should be communicated at the time of booking. There was absolutely no point visiting this place just for the room and food.
Power issues: the rooms had partial power until late evening with just a fan running in the room. If you can charge the room tariff in full, I expect the service also to be full.
Room service: Ordered for dinner, the food was served partial with few items missing. When called for the missing item, the staff provided the food in a while and double charged for the same. I was asked to pay double and I was interrogated for several minutes and had to fight to get it removed from the bill. In contrary, the restaurant bill had dishes that I never ordered for, again had to fight to prove that we did not order those dishes.
Even a motel lodge would have a system when the food is delivered the delivery person gets the signature of the guest in the food bill. I do not know why this so-called star rated resort did not have.
Breakfast: the breakfast is included in the room tariff. The Breakfast timing is 08:00 AM to 10: 00 AM. Went by 09:30 AM, there were no idlies, no side dish for poori and there was no tea. When asked the person (Mr.Sachin) sitting outside the hall busy fiddling with his mobile phone, he was like if you come late this is what you get. His attitude was as if we were eating in his money. Sorry Sir you do not belong to this hospitality business.
Check-out: When it was time for us leave, the staffs were not really happy to leave us with a smile. Had to go through the bills, line by line as mentioned above there were duplicate charges, charges for the food that we never ordered. In addition, I was never given an invoice, I was quoted an amount and was asked to pay. When I did my math it did not come to that amount, then I was told that taxes are extra. When asked what is the percentage of tax he had no clue. Then suddenly came up with 10% room service charge. I had to hold my head and stand for an hour to put an end to this ordeal.
Bottom-line: Please understand that hospitality is just not about moneymaking. It is about providing a memorable experience. You guys gave me nightmare.
Good Resort, needs Service Improvement
by Manish1234 on
Good resort near beach. Gated security and decent size villa...But restaurant room service and quality of food requires improvement. We ordered non-spicy food at restaurant and received a very spicy food despite ordering personally at restaurant and specifically instructing on written order as well. Returned the same and again received same food after 5 mins. Returned second time and then got non-spicy food finally for kid.
Also morning breakfast spread needs a improvement both variety and quality as well. Rest was ok and beach approach was good except in evening when it becomes very crowdy and dirty.