Price for 1 Night
Rs. 4,337Rs. 4,162
4 Rooms Left!
Thu, 26 Jan – Fri, 27 Jan (1 Night) | 1 Room | 1 Guest
Complaint case.... I have sent an email to firstname.lastname@example.org, but no one replied back. Booking IDs are TGU0000051191, TGU0000051054. Travel Agent name is Shraddha. After I booked I had to call atleast 20 times to get the confirmation email. After booking I called the hotel as well to confirm the booking and they mentioned there are no Coastal cottages available. I called the agent again asking about this and she said not to worry and all the bookings are confirmed. I thought Travel Guru blocked the cottages for peak times. We went to the hotel and realized that there are no coastal cottages available and ended up in 5 regular rooms. We spent about 2 hrs talking to the hotel management. But it was just a waste of time. Please refund the difference and extra amount for the inconvinience. I am really disappointed with this experience and I would think twice to use Travel Guru next time. I am sure all my friends would feel the same way. Thanks Surekha.
Hotel service was very poor. The staff do not listen to the guest. The masala dosa for breakfast was good. My sea facing room was really beautiful. It is close to the bus stand and is easy to reach by taxi.
Staff were not behaving properly they did not respond to anything. The room which was given to me was the shelter club room it was not sea facing. After request then they shifted me to a cottage room and that room was sea facing but in that room the T.V was not working. Rooms were dirty and the service was horrible.as not working. Rooms were dirty and the service was horrible. Shankar
My experience was just fine.
It?s very good beach resort all the the basic fecelities also dining option were fantastic. Room was very comfortable. Service was quick n prompt. It's recommendable to everyone.
(based on 33 reviews)
Worst service ever received from thr management. Food is bad. They say bar will be open till 10pm but they shut the doors at 8pm , when asked they told us to wait outside the bar and some person will come and open it but none of them turned up .. Next day morning ordered yea but it came after 2 hours because the tea powder got over..this was the excuse given and when we complained about all this to the manager he wasnt even bothered about it coz he was still in his hangover from last night drink! Wouldn't recommend this resort to anyone.
We planned for a get together in shelter beach resort on 2-july-2016 . we had a worst experience over there , food is not that much good, rooms are stinky , for each and everything they are charging separately ( Eg: Tooth brush , paste ect.. ) we have to be very careful otherwise they ll cheat our money. whatever we are ordering we have to ensure about the price by taking the screenshot otherwise while check out u ll get a huge bill amount. My kind advice to all not to visit shelter.
The resort is good in terms of rooms, swimming pool and beach. Good points 1. The rooms are huge if you are staying in Twin sharing. We stayed in 308. 2. Swimming pool is big enough for playing with group of friends. Only nylon shorts allowed. Ball is provided for playing. If there are more groups then 45 mins for each group. Separate section for kids. 3. Beach is good and there is security guard available always who provides you with volleyball and cricket kit. That's the best highlight of this resort. 4. Snacks available at the beach itself. Coffee, tea and veg snacks. 5. At night time halogen is there so you can relax at beach though not advisable near water as there are lot of big crabs roaming freely. Bad points 1. Restaurant during lunch didn't even switched on the AC and there was no fan too. So it was sweltering hot while having food. 2.food can be lot better. 3. The AC is the room is connected to booster which is time controlled so every few mins it gets off and starts on automatically and since room is large the cooling seems insufficient. There is wall mounted fan to cool you off. All in all.. If you have good company you can enjoy this place otherwise you will keep complaining about small things.
Location is little far from mahabalipuram. Resort has its private beach. I have booked through trip adviser. Not started with good approach from resort side as they were offering a old and tiny club room for us as all other are booked for next day. After fighting they have allotted actual club room( as shown in pic) with a condition to leave by 9 next morning. The room was OK with basic amenities, AC was from stone age and making sound very badly. Bathroom was big, but shower was not proper, very old an dirty commode. Food was very very expensive, mineral water(1ltr) only was cost me around 60
Beach villa is good. Wake up to waves. Rest are as usual. Food is ok and room service queued up in weekends. Room were near and well maintained rest rooms. Pool is lil dense and to be cleansed. We will recommend a friendly stab at this place but not recommended with family. Pathways not well lit up. Food is crazy and needs to work on better catering. Access to beach post 10 pm limited, though we tried bribing. Don't go well :) A weekend walk with some games and pool!! Cheerio
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