An excellent property. Serene, peaceful, relaxed, greenish. But that is all, everything else is mediocre. Hence given only 1 star. I would have loved to visit this place again for its beautiful landscape but there is something missing in the way how the guests are treated. Rooms are not attractive for the price you pay. Note that the medium class room itself costs Rs 4000+. Small room, gets cramped if you have to access the almirah, broken almirah doors, cheap plastic chairs, cheap table, TV with some issues, Low quality bath room fittings, poor quality soap/shampoo etc, all of this makes it not worth the price. The cottage room what they call is a small and ugly thing, not sure why it is called as cottage. Too many mosquitos, and they do nothing about that. They could not give me a mosquito bat with which atleast I could have get rid of it by myselves. Restaurants takes atleast 45 minutes to serve, a simple tea ordered to the room would take atleast more than 30 minutes. There is no proper management chain. We saw at least 4-5 different faces acting as managers and they never smile at you. They will just be walking here and there and never bothered to check on you. Again, this is not how someone would expect while paying 4000+ bucks. The lady at the reception was very welcoming and addressing any issues though. The staffs are poorly trained on how to treat the guests, they most of the time have no clue on some simple questions you ask. I was sent back from the breakfast queue for not having a breakfast coupon. And coupon is nothing but you collect a piece of paper from reception. Come on, why dont they just call up the reception and confirm, rather make me walk to reception. House keeping staffs are efficient. Ayurvedic spa is a big joke. We wanted to do a head massage and foot massage which was listed in their brochure/pamphlet. But when we went to check on that, the person there said they do only full body massage and no head massages and stuffs. I am not sure then why do they put that in their service list. And I saw the two spa person-in charge sitting idle for the whole day there. Infact I have not seen a single person being serviced in the 3 days I spent there. The hotel management should seriously consider on keeping this spa. I in fact chose this resort to get some spa done, but was disappointed. Swimming pool is nicely designed. Would have been even better if there was somebody to clean it time to time. Most of the time, it had some dust and garbages in it. While we were there, a large group was having a day package and they used the pool. But after they went, the pool was not cleaned and neither the filter was turned on, so we were left with a used up and unclean pool for our usage. Overall, the property is excellent, but if the management does something about how it is being run, then it will be one of the best places around to stay.