The Leela Palace Chennai

We ordered an expensive birthday cake for my mother through a delivery service who messed up the order. The cake arrived in awful condition and we called the delivery service several times with no response. We called the Leela palace F and B team who immediately rectified the situation with a brand new cake ( pictured) and went above and beyond their duty to ensure that we were happy. They provided excellent ( truly 5 star service ) especially during the lockdown and saved what would have been an otherwise failed birthday. Special thanks to Arvind and Sahara who were very helpful and courteous. Thanks Leela for taking care of your customers! You have us a a customer for life.

I stayed at the hotel in the lock-down period. The hotel was shut down, and I suffered from several problems. But every time the hotel gave me the solutions on them. Thank you and see you soon, Leela.

The services for the hotel are excellent. I have been visiting the hotel for a long time, and every time, I got the best of the services. Even during this pandemic and the lockdown, the services are flawless. The staff is very supportive in terms of any requests. I had come to enjoy the services of the hotel with my family, but got stuck here due to lockdown. Since then, we are staying here and the staff is being very helpful in terms of taking care of my family and rest of the guests too. Even though some of the services are non operational due to lockdown restrictions, the staff is doing their best to maintain the standards and give the best services to the guests. I am thankful for all the staff for taking such good care of us.

The leela palace chennai is the really beautiful palace the hotel is decorated so nicely and the service of the hotel is very good and about staff they were so kind in this situation like lock down because of covid they helped me lot and besr service I'm having at leela this time was not good because of covid but when every things will be fine I'll definitely come back to leela chennai only

Thank you Leela palace for making my sons birthday event a grand success..The hotel staff were very helpful and supported us throughout especially Deepak Gupta from banquet dept who took great care! Well done Team!!