I have never seen the hospitality like this hotel. All the staff is very attentive and helpful. And special thanks Vipin front office manager and Dixit from Royal club who made our stay very special.Thank you very much leela palace hope to come back again.
by NigelG407 on
My first stay at this hotel and I must say it was on the whole an excellent choice. Swift check in and on to our room after lunch. Spacious room with the usual nice toiletries. Great views of the sea and a bridge going nowhere - I guess it must have when it was built.
Library bar was extremely impressive. Sufficiently quiet to have a meeting, exchange contracts etc. Buffet restaurant was excellent also. The fine dining restaurant on the lower lobby had great ambiance but the food was not especially tasty. The Indian selection in the buffet was far superior to my mind.
Nice swimming pool.
Any regrets - yes, my stay was too short. Hope to return again.
Poor service with additional money deduction without guest notice
by raghavbilwar on
Its really disappointing stay at Leela Palace Chennai. Even after several follow ups I havent received any update from the Leela team. Additional amount has been deducted on first day and no refund of remaining balance. The transaction was done on 27th Feb and todays date is 23rd March its been more than 20 days still I havent received my remaining money which was deducted wrongfully. - Leela palace Chennai serves the food with bugs in the dish. I have attached the photos. I wish duty manager would been responsive on whatsapp and phones. This shows Leela is not concerned about customers.
Absolute Amazing and Excellent Hotel in India
by SunitHarris on
The Leela Palace in Chennai is an absolute excellent hotel, and what really sets it apart from other luxury hotels is the amazing and hospitable staff at the property! My parents, my brother, and myself visited Chennai in February 2020, and we stayed at the hotel for the first time. Our whole stay there was amazing, and every hotel staff member is friendly, courteous, and will go out of their way to solve any issues, or help a hotel guest. There are numerous times during our stay when the hotel staff would go above and beyond to make an arrangement or get information for me. The whole hotel property is excellent, and the rooms are very luxurious and absolutely like actually staying in a palace. And honestly for the prices of rooms being less than $100 a night, it will seem like such a great value compared to five star hotels in other parts of the world, including the U.S. The property itself is always remarkably clean and kept in amazing condition, and the Spectra restaurant serves absolute amazing food there.
Before our trip, many people in the U.S. recommended the Leela Palace and said it was one of the best hotels they have ever stayed at, and I definitely have to agree with this statement. The whole experience at the Leela was top notch and they really set a separate bar above other luxury hotels. For example, Murali, the concierge at the Leela, and Rabina, one of the front desk associates, went out of their way to locate and contact a nearby tailor for my Mom that they recommended, which was an excellent recommendation based on not only skill but price as well. They even followed up with my Mom when they saw her the next day to make sure she was able to find the location and it was what she was looking for, and they remembered exact details of what she needed. Another example would be Aditya and Arun from the Spectra restaurant, who would make sure to take great care of my parents every day when we would arrive early in the morning for breakfast, and would make sure that every need of theirs was met. Aditya would take care of my parents almost like they were his own, and he would take great pride in helping us, which is so appreciated and makes a lasting impression on a hotel guest as well. These are just several of the many exemplary staff at this hotel.
I highly recommend the Leela Palace Chennai, and I can definitely state that this hotel is among the best in the world, not only for its luxurious property itself and decor, but really also for the staff who work there every day to make sure your stay is memorable.