third rate hotel
Sat, 28 Sep – Sun, 29 Sep (1 Night) | 1 Room | 1 Guest
third rate hotel
(based on 126 reviews)
We recently booked a room in Lotus Apartments based on the wonderful review of a relative who stayed here 4 years ago, but were disappointed and upset after checking in. Room was quite small, with mismatched furniture and a rundown look. Bed was comfortable but queen size and there was no fridge or any kitchenette except a table in the corner with a tray having a few tea bags and 2 cups. Bathroom was clean and well built, but the toilet bowl and the sink were old and looked seedy. We were 2 adults and 2 kids, aged 14 and 8 and when we booked the room, we called them for clarification. They said that the child under 10 would not be charged and given a complimentary bed, but on arriving there we were told a different story. They said the room is only for 2 adults and 2 kids, but since the older child was above 10, they would charge us 750 extra. After a small argument, we paid up and went up to the room, but there was no extra bed. When we called reception, they said that there were no more cots available, but could give us a mattress to put on the floor and sleep. It was a comfortable mattress though and the gentleman who came up to give it to us was helpful and affable. We noticed that the other staff too were quite polite and courteous, including the security uncle at the gate. The front office lady named Kalai was very congenial too and we enjoyed a good chat with her later. Breakfast was good, with extra guests (of ours) from outside allowed for just 200+ per person. All in all, hotel needs a face lift and furniture in the rooms need to be matched to give the place a more pleasing and welcoming look. And they have to be careful when they respond to guest questions over the phone and explain properly. Otherwise everything else is fine.
Accessible to all major locations. Room was comfy and warm. The staffs were wonderful. Preferred for business stay. The bathrooms are clean. Over all it was good experience. I would definitely come back again.
I enjoyed my stay at the Hotel Lotus as it is best among other hotels in T nagar. I would give it a solid 5 star rating as the stay was comfortable, met my ideal needs for a business meet. The cuisine was good, nothing to complain about.
I booked the Junior suite room through agoda. I was promised a welcome drink, complementary breakfast and bathtub. But none of them were given to me. I have been here multiple times through booking done by my company. I have received good rooms with great service. But this time when I booked on my own for a personal trip the service was pathetic. They failed to meet the promises made during booking. More shocking was their insensitiveness to my concerns when I expressed them to the front desk. On the positive side room was spacious. I had requested for a queen bed but finally had to satisfy with twin beds which was ok. Never go by the promises made on website(like agoda.com). Prior to booking, call the hotel and confirm verbally with them on the benefits promised in the site to avoid surprises.
The place is very comfortable. Rooms and bathrooms are very neat and clean. A good budget hotel in the centre area of Chennai. The people working there are all lovely and very helpful. I would definitely recommend this place to stay.