The Raintree Hotel - Anna Salai

We spent one night at the Raintree and it is a lovely hotel. The staff were very polite and helpful. The room was impeccable and nicely appointed, sparkly clean. I do have three comments which detracted from our stay. 1) the construction noise from the building to the north was bad and went on fairly late into the evening 2) the music in the restaurant was too loud and too noisy. It detracted from the meals. 3) the price I was quoted on the internet was much less than we paid. It seems that there are a lot of +++'s

We booked the Mauve room for a wedding reception at RainTree and the booking process was fairly easy as the banquet manager was very helpful. Food was very good and the hall / facilities were good (being a 5 Star hotel venue) for the relatively higher price we paid for better quality. Thanks to RainTree for making the event comfortable and wonderful. We have a few suggestions and requests a. Due to the situation we all know in the months of March 2020, we had fewer confirmations from guests from within India, and almost none from overseas. We requested the management to reduce the minimum guarantee but it was blindly refused (though they knew the situation very well). b. We requested them not to waste food and so asked them to prepare less and / or at least allow the guests to pack the left over food. However, the banquet manager blindly refused to consider our requests. c. At the end of the event (around 9.30 pm) we once again requested to allow some (not all) of the items to be given to the last few guest in a small container. That was also refused. d. We requested them to give the left over to any orphanage or for the poor people, but that also they could not confirm. It may be their management policy to waste food rather than sharing with guests or pre-arrange with any orphage. This is something the Management of RainTree need to review. We were a bit unhappy at the way this topic was handled with absolutely no focus on CUSTOMER SERVICE or Compassion for the POOR. Lastly, we expected the Banquet manager to meet the person who booked the facility to thank them for the opportunity and take any feedback for improvement. RainTree please wake up to realities.

It is lose to Pondy Bazaar, I use to walk from the hotel to P. Bazaar and to T. Nagar to our relatives. Everything in Raintree Hotel is super. I only miss a close Supermarket. And the food is also very good. the kitchenstaff use to bring me the omelet very fast. I look foreward to come back to The Raintree Hotel, Anna Salai. Thank you (rombo nendri) for a nice stay.

We were very satiesfied. We like the bar on the roof. The service was very friendly and helpful. We felt very safe and good durung our stay. Only crossing Anna Salai was tricky but that's not your fault.

Overall experience is satisfying. I reached a bit early than the check-in time. But the helped in adjusting the timing and provided accommodation. Breakfast was with South Indian flavour which is very good in taste. Good safety measure for accessing the floors.