The Residency

My family of 5 (4 adults + 1 kid) from US, stayed in this hotel for about 3 weeks. We came down to Chennai for my Daughter's dance program and also to spend time with my siblings. I was a native of Chennai, so was able to narrow down on my location preferences and chose this hotel. We had amazing experience with unmatched service provided by the staff, right from the front office, security, breakfast area, room service, clock room etc. I will start with the front office where Mahesh and team helped me to make the booking over phone and promptly picked up from the airport. Mahesh in particular went above and beyond to cater to our requests er..demands. We asked for a connecting room which was still occupied when we checked in. Later he seamlessly transferred all our belongings (10+ travel bags) to the connecting room in another floor when it became available and we were out that time. During new year eve we wanted to dine in their Chin Chin restaurant but it was so full with long waiting time . Again Mahesh and his team helped us by arranging the starters to be served in our room itself and informed us to come down when the table was available. He and the front office team always met our difficult requests with a smile which is a very rare thing. I have a long list of other staff who provided amazing service but I have named a few. Mr.Shanmugam, 6th floor in-charge always smiling, a veteran with 25+ years of association with this hotel. who kept the rooms very clean, was prompt in collecting and delivering the laundry. Also people like Mr.Ramamurthi cloak room incharge and Mr.Lawrance the driver worth mentioning. We appreciate other staff members whom I have not mentioned for providing excellent service and will look forward to meeting them in future. Finally, there are many new hotels in this area but none of them can match the highest standard of service provide by each and every staff. It is the people who can make a difference.

Family members went for lunch ...food was great they were more variety of dishes ..tawa fish was yummy ..main course like mutton briyani and chicken biriyani was soo good ..live kitchen was too good the person in the live kitchen is very humbel I dint remember is.. name ..deserts are mouth watering.. Special mention to sarath who is reserving for us..very polite and cammm..he will full fill your needs....managers are very good welcome you With smiling face...

Fantastic staff! Mukesh, Captain in Main steet service is excellent Great service!! Mr.Gandhi makes excellent coffee. Kevin, great service. Suganth, tanveer, Madan. Do great work. I would definitely recommend this property to everyone to visit

Best hotel in the City, newly renovated room incl. I pad for the room control. Breakfast outstanding. Service masterclass.(Mr. Mukesh, thx). Pool and fitness center very well equipped. Christoph Schuetzeneder

Excellent hotel with very pleasant staff/personnel- each time im in chennai i stay there only- very value for money- excellent food- Mukesh who is waiter is very polite and is among one of the best staff there!!! Cheers