It was the worst decision to book this hotel. No value of the customer they made me wait for the room for 3 hours even when the rooms were available and kept giving it to others who came after me.Even after asking repeatedly i got the same answer 5 min. It's pathetic to see no value for time or the customer. You have payed the money, now you are free to leave or just adjust to their arrogant behavior.
We had stay in this Hotel twice in 2018, 1stly in Mar & then in Sept. Staff/Reception Desk is very polite/cooperative, rooms are well maintained and cleaned. Buffet breakfast has though limited food stuff but quality is good. The hotel is centrally located. Beside it there is a good Family Restaurant PalmGrove. It is near to a Famous Eye Hospital Sankara Nethralay Main of Chennai.
This is not a 3star hotel in terms of building and services. Hotel needs big time maintenance. Everywhere patchup visible. No experienced staff for service. Breakfast menu is Ok. Chinese Restaurant food above average only but overpriced. Only advantage is near to US consulate and Biometric center.
Guests at this Hotel BEWARE!! Had a horrible experience here. Just ended my stay here yesterday. My booking on MakemyTrip said it's a 3 star hotelsnd amenities include a minibar, refrigerator, electronic safe, 24/7 room service. All of this was missing!! They don't have an operational kitchen, being a 3 star hotel. The breakfast comes in a tiffin from outside and is served buffet style. Tastes Horrible. Not a hotel for families. I ended up in a situation where my husband and daughter were running 103F temperature and I requested for ice since crocin wasn't working. They refused outright and no one bothered. Later I requested can someone please get me a strip of crocin, that request was refused too. Very rude and unhelpful staff.
Hygiene is another big issues. Have pics but the site doesn't let me upload photos
Staff is very friendly and helpful
Rooms are good and neatly done decor. Centrally located
Has quite a few good restaurants within the premises. You can also just take a walk around and visit a few other good eating places