by simontini s on
We stayed there for 4 nights, three people in one room. We booked through booking.com where it was written that one twin bed and two single beds will be there in the room, but only one twin bed was there. Upon asking they provided a mattress. Other than that, the room was quite spacious with a small balcony. The staffs were very polite and helpful. The bathroom had few problems like blinking light and leaky handshower which need to be fixed. Overall it was a nice experience.
Terrible Experience - Totally Irresponsible Staff and Management
by Scenic40276529642 on
I had a very unfortunate and bad experience with the Treebo Trend Elan Hotel Management, Nungambakkam Branch, Chennai
Below are the details of the Issue:
Tomorrow at 10 am I am having my Visa Interview at the US Consulate. I have given 2 White Shirts to Treebo Trend Elan for Laundry Services. After washing, the Laundry person returned me the 2 White shirts turned into 2 Blue Shirts with a lot of Stains on them. They are very expensive shirts. I have complained about the same to Treebo Trend Elan Front Desk, and Manager to take corrective action. But, they are not at all taking any action. And Laundry person has charged a huge amount for this washing. I have complained the same issue to Treebo Trend Elan Manager Mr. Thavarajah Muthulingam (Mob.No. 9789088830). But, he is not at all taking any action. I am totally clueless. This is a very bad and unfortunate situation and my expensive shirts are totally useless to us now.
Front desk executive, Manager and everyone here are totally irresponsibly showing their attitude and we feel very bad for the way this management is taking things.
2 days stay
by chandrashekhar533 on
Came for a meeting. Booked for 2 days
i) the reception staff needs to at least smile while welcoming the guest. Can t just look gloomy while talking to ppl
Ii) he was so keen on our check out only rather than welcoming for further days. That gives us an impression that we shall not look forward to choose treebo any more
iii) breakfast was decent enuff
iv) housekeeping didnt come for cleaning at all even inspite of reminding
V) for the charges the servicces were not good enough
Vi) the receptionist need to be coached on cust srvc skills as well as direction skills. He was not able to guide the route properly
by Jash_1302 on
While the hospitality from the Front desk staff is top notch, my joy in choosing Treebo for accommodation needs quickly evaporated as soon as I entered the room. There were stains on the bedsheet linen and mosquitoes throughout the room, All-out provided in the room didn't do any justice (but that might not be your problem).
Positives - Cordial front desk staff, Hot water, complimentary breakfast
Negatives - Cleanliness, Room maintenance
Quality has gone down.
by Syedddd96 on
My first Treebo booking was in Chikmangalore. I was amazed by the quality and maintenance. It was that experience that made me book Treebo in Chennai. But I was disappointed. Our room during check in was not ready. We had to wait for an hour. The A/C rattled the entire night. The bed sheets were not clean. And the bathroom doors were not usable. I can whole heartedly say that my experience with my recent stay in Treebo was absolutely disappointing. Hope this review reaches the relevant authorities.